I have tried several times to contact live/MSN via the Feedback function - they don't respond at all.
One of my two sites has completely vanished from live.com. Before I signed up for their "webmaster tools" a couple of weeks ago, at least I had one page in their index, now I have zero.
Google SERPs show approx. 37 urls in their index and Yahoo! shows 39 urls for the same site - and of course live/MSN 0.
I'm not even sure that I want to have my sites indexed in such a poor SE as live/MSN - I don't want to waste much more time on live/MSN than I've allready have.
Do you by any chance know how I close my live/MSN webmasters account for good?
Never looked for that...but I'd just hang in there.
Never burn bridges. Well, almost never :-)
Did you ever recover? I'm having the same problem as everyone else and noticed you had posted in their forum. Just curious if this is resolved or what.
Zero isn't so far off the 1-2.5% I see now. It hardly matters. A couple of years ago Microsoft seemed to be delivering an increasing proportion of search traffic - 10% and rising - but they seem to have gone backwards. A failure like this, with the resources they have, suggests it would be better for them if they got out of search altogether.
It's disappointing that we didn't ever see the three horse race fulfill its promise.
[edited by: Patrick_Taylor at 11:27 pm (utc) on Jan. 17, 2008]
Not recovered yet, index only page in serps, bot crawing just a few pages a day...bad situation.
Go to msn webmastertools...join and post there also.
More the better...they know they have a problem and from what I hear, it's being worked on.
I had a top engineer at MS look at my site...he found absolutely nothing wrong, and didn't have an answer as to why it wasn't in the serps.
I would change nothing on my site...all we can do is wait.
Tell you what...my site is 2 years old, had plenty of msn traffic until last year. No google traffic at all...I was so busy trying to chase MSN serps, ie: changing pages often, changing KW density, etc. that Google wouldn't even hardly index my site. (I was not aware that Google filters "quick" changes)
After October 1 MSN Algo update, I STOPPED changing anything on my pages. Guess what, Google has picked me up and is indexing pages like crazy and more than replaced my old MSN traffic.
Build you Google traffic and let MSN solve it's problems.
The one thing msn search used to be good at was indexing new sites (IMO). I really don't know what they are good at now.
I put a MSN sitemap on one 3 yr. old site over a month ago, managed to get the homepage indexed, but then when I search for 'the site.com' my site doesn't appear at all. )
Fish_Texas - With all due respect, I took your advice and posted on MSN Webmaster Live - what a disaster.
Five DAYS (no, not minutes or hours) and my post is still unanswered.
It appears to me there is one guy over there trying to hold it together, which as far as I can see basically means telling the siteowners that their indexing problems have nothing to do with MSN. How refreshing it would be to see them just admit that something went wrong after they changed things in October. But then again, it would be a hoot to see pigs fly, but that ain't gonna' happen either.
We have all of our pages indexed, but they don't show in SERPS. Is this what we are talking about?
>>We have all of our pages indexed, but they don't show in SERPS. Is this what we are talking about?
Yes. And one of the things I'm wondering is if this has to do with 301s. They're admitting they still don't know how to handle these.
See this thread with reply from Msoft about the changes in September and when they hope to have it resolved [webmasterworld.com...]