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BingAds (was MSN/Microsoft AdCenter) Forum

    
I'm . in a little shock, really.
internetheaven




msg:4558923
 4:46 pm on Mar 27, 2013 (gmt 0)

I always thought there was no point in using BingAds as the cost (financially and time-wise) would outway the traffic available. i.e. a whole lot of work for not much gain.

Anyway, with all the buzz about Bing's increased market share, I thought I'd give it a go.

- I opened an account.

- I set up a method of payment.

- I set up an ad pointing to a client's business website with related keywords.

- After 3 days, I could not access my account anymore. So I emailed support.

- 48 hours later I had not heard back. So I phoned them ... always busy ...

- 24 hours after that, the live chat button finally showed "available" and I got to speak to a representative. They said someone would get back to me that day.

- 72 hours after that, I get an email saying they are dealing with my enquiry.

- 24 hours after that, I get an email saying:

"Your account (hidden) has been closed. As described in the Bing Ads Terms and Conditions, we do not need to state a specific reason for account closure. This decision is final, and we consider the issue closed."

Really? That's how to be competitive against the leviathan of Google?

Bing ad team: you have very, very bad manners.

 

engine




msg:4558929
 5:02 pm on Mar 27, 2013 (gmt 0)

Whatever your ads, that's still bad service. It shouldn't take them that long to tell you you've not met their terms.

netmeg




msg:4558936
 5:28 pm on Mar 27, 2013 (gmt 0)

Yea that's not been my experience at all. You could hit them up on twitter; they're pretty responsive there.

internetheaven




msg:4559526
 10:29 am on Mar 29, 2013 (gmt 0)

Whatever your ads, that's still bad service.


Broadband news website. Ad was "keep up to date with the latest broadband news". We had a broadband provider search function and a newsfeed signup section.

Whatever the problem was, it was not covert-black-hat stuff so it should have been a discussion.

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