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BingAds (was MSN/Microsoft AdCenter) Forum

    
I'm . in a little shock, really.
internetheaven

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4558921 posted 4:46 pm on Mar 27, 2013 (gmt 0)

I always thought there was no point in using BingAds as the cost (financially and time-wise) would outway the traffic available. i.e. a whole lot of work for not much gain.

Anyway, with all the buzz about Bing's increased market share, I thought I'd give it a go.

- I opened an account.

- I set up a method of payment.

- I set up an ad pointing to a client's business website with related keywords.

- After 3 days, I could not access my account anymore. So I emailed support.

- 48 hours later I had not heard back. So I phoned them ... always busy ...

- 24 hours after that, the live chat button finally showed "available" and I got to speak to a representative. They said someone would get back to me that day.

- 72 hours after that, I get an email saying they are dealing with my enquiry.

- 24 hours after that, I get an email saying:

"Your account (hidden) has been closed. As described in the Bing Ads Terms and Conditions, we do not need to state a specific reason for account closure. This decision is final, and we consider the issue closed."

Really? That's how to be competitive against the leviathan of Google?

Bing ad team: you have very, very bad manners.

 

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4558921 posted 5:02 pm on Mar 27, 2013 (gmt 0)

Whatever your ads, that's still bad service. It shouldn't take them that long to tell you you've not met their terms.

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 4558921 posted 5:28 pm on Mar 27, 2013 (gmt 0)

Yea that's not been my experience at all. You could hit them up on twitter; they're pretty responsive there.

internetheaven

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4558921 posted 10:29 am on Mar 29, 2013 (gmt 0)

Whatever your ads, that's still bad service.


Broadband news website. Ad was "keep up to date with the latest broadband news". We had a broadband provider search function and a newsfeed signup section.

Whatever the problem was, it was not covert-black-hat stuff so it should have been a discussion.

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