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BingAds (was MSN/Microsoft AdCenter) Forum

    
MSN AdCenter Support Issue
RhinoFish




msg:4475675
 7:11 pm on Jul 14, 2012 (gmt 0)

My agency needs help with resolution to a current MSN AdCenter support ticket.

I've tried the normal route, it's stalled.

Is their an alternative appeal avenue, an ombudsman process, something so I can get out of the loop I'm stuck in?

I'm a reasonable person with over a decade of deep PPC experience -- this support ticket has gone horribly astray. If I could just get out of the loop I'm stuck in, I believe MSN would actually apologize to me for what has happened so far.

HELP!

 

RhinoFish




msg:4477098
 1:03 pm on Jul 19, 2012 (gmt 0)

They need an alternative appeals process - I'm stuck in a loop, and not only is it going nowhere for me, I am quite certain their support and compliance people feel the same way.

"Ombudsman" is what we called it when I was in the military - someone with the power and smarts to tell everyone to stop the presses, the process is broken, and that everyone needs to noodle on something again, and stop pressing the same buttons over and over again.

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