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BingAds (was MSN/Microsoft AdCenter) Forum

    
AdCenter Desktop
New Version Keeps Crashing
aruns




msg:3903139
 12:24 pm on Apr 29, 2009 (gmt 0)

My Adcenter Desktop automatically updated itself to the latest version a day or two back. Now it has been crashing continuously. Is it me or do others have the same problem?

My Adcenter Desktop Version is 2.3.1 (5.1.04199.0)

 

werty




msg:3903390
 5:23 pm on Apr 29, 2009 (gmt 0)

I have the same problem. It never fully boots up?

webmustermember




msg:3903480
 6:46 pm on Apr 29, 2009 (gmt 0)

and to think i'm joining it in a few mins.. I've been looking for ad vouchers when applying for Adcenter.. any leads guys?

Brian adCenter




msg:3904192
 5:11 pm on Apr 30, 2009 (gmt 0)

Hi All,

As this can be a complex situation to troubleshoot effectively, I might suggest that you call our support line and speak with a representative. Once we have been able to gather information regarding the issue that you are experiencing, we will be able to investigate further if needs be. Please ensure that you do meet the system requirements as well.

Here are the current requirements:

  • 32-bit processor required; 64-bit processors are supported
  • 32-bit version of Microsoft Windows 2000, Windows XP, or Windows Vista
  • Microsoft Internet Explorer 6 or later
  • 1 GB of RAM

    Please feel free to contact our support team via phone or email.

    United States:
    Telephone: (800) 518-5689 6:00am-18:00pm PST seven days a week
    Easy Assist Remote Desktop Assistance: (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone: 0800 633 5915 08:00 18:00 (UK) Monday Sunday
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am 11:00 am SST Monday through Friday
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,

    Brian H - MSFT

  • whiplashblue




    msg:3904221
     5:43 pm on Apr 30, 2009 (gmt 0)

    I'm having the same frequent crashing problem. It crashes 100% of the time I go to Desktop Options->Account List.

    Brian adCenter




    msg:3904264
     6:34 pm on Apr 30, 2009 (gmt 0)

    Hi All,

    Currently, I have sent a message to the team to have this issue resolved. Once resolved, I will update this thread.

    Thank you,

    Brian H - MSFT

    Brian adCenter




    msg:3909825
     10:06 pm on May 8, 2009 (gmt 0)

    Hi All,

    If you are still experiencing this error, you can try renaming the 2.0 folder.

    The folder is loceted in the Apps directory here:
    c:\Users\%username%\AppData\Local\Apps\
    c:\Documents and Settings\%username%\AppData\Local\Apps\

    Rename the 2.0 folder to 2.0__OLD (suggestion only), then restart Ace and it will rebuild the 2.0 folder with the correct files. Once I had restarted Ace, I was able to successfully able to utilize the desktop tool once agin.

    Please let me know the outcome.

    Thank you,

    Brian H - MSFT

    werty




    msg:3913271
     7:02 am on May 14, 2009 (gmt 0)

    Brian, thank you. It now works.

    For the record here is the exact location of my folder:
    C:\Documents and Settings\George\Local Settings\Apps\2.0

    Brian adCenter




    msg:3914598
     6:29 pm on May 15, 2009 (gmt 0)

    Appologies - Thank you :)

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