As this can be a complex situation to troubleshoot effectively, I might suggest that you call our support line and speak with a representative. Once we have been able to gather information regarding the issue that you are experiencing, we will be able to investigate further if needs be. Please ensure that you do meet the system requirements as well.
Here are the current requirements:
32-bit processor required; 64-bit processors are supported
32-bit version of Microsoft Windows 2000, Windows XP, or Windows Vista
Microsoft Internet Explorer 6 or later
1 GB of RAM
Please feel free to contact our support team via phone or email.
United States: Telephone: (800) 518-5689 6:00am-18:00pm PST seven days a week Easy Assist Remote Desktop Assistance: (866) 783-1045 Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts
Msg#: 3903137 posted 10:06 pm on May 8, 2009 (gmt 0)
If you are still experiencing this error, you can try renaming the 2.0 folder.
The folder is loceted in the Apps directory here: c:\Users\%username%\AppData\Local\Apps\ c:\Documents and Settings\%username%\AppData\Local\Apps\
Rename the 2.0 folder to 2.0__OLD (suggestion only), then restart Ace and it will rebuild the 2.0 folder with the correct files. Once I had restarted Ace, I was able to successfully able to utilize the desktop tool once agin.