homepage Welcome to WebmasterWorld Guest from
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member
Home / Forums Index / Microsoft / BingAds (was MSN/Microsoft AdCenter)
Forum Library, Charter, Moderators: werty

BingAds (was MSN/Microsoft AdCenter) Forum

AdCenter Desktop
New Version Keeps Crashing

 12:24 pm on Apr 29, 2009 (gmt 0)

My Adcenter Desktop automatically updated itself to the latest version a day or two back. Now it has been crashing continuously. Is it me or do others have the same problem?

My Adcenter Desktop Version is 2.3.1 (5.1.04199.0)



 5:23 pm on Apr 29, 2009 (gmt 0)

I have the same problem. It never fully boots up?


 6:46 pm on Apr 29, 2009 (gmt 0)

and to think i'm joining it in a few mins.. I've been looking for ad vouchers when applying for Adcenter.. any leads guys?

Brian adCenter

 5:11 pm on Apr 30, 2009 (gmt 0)

Hi All,

As this can be a complex situation to troubleshoot effectively, I might suggest that you call our support line and speak with a representative. Once we have been able to gather information regarding the issue that you are experiencing, we will be able to investigate further if needs be. Please ensure that you do meet the system requirements as well.

Here are the current requirements:

  • 32-bit processor required; 64-bit processors are supported
  • 32-bit version of Microsoft Windows 2000, Windows XP, or Windows Vista
  • Microsoft Internet Explorer 6 or later
  • 1 GB of RAM

    Please feel free to contact our support team via phone or email.

    United States:
    Telephone: (800) 518-5689 6:00am-18:00pm PST seven days a week
    Easy Assist Remote Desktop Assistance: (866) 783-1045
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    United Kingdom:
    Telephone: 0800 633 5915 08:00 18:00 (UK) Monday Sunday
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am 11:00 am SST Monday through Friday
    Email: https://support.adcenter.msn.com/eform.aspx?productKey=adcenterss&ct=eformts

    Thank you,

    Brian H - MSFT

  • whiplashblue

     5:43 pm on Apr 30, 2009 (gmt 0)

    I'm having the same frequent crashing problem. It crashes 100% of the time I go to Desktop Options->Account List.

    Brian adCenter

     6:34 pm on Apr 30, 2009 (gmt 0)

    Hi All,

    Currently, I have sent a message to the team to have this issue resolved. Once resolved, I will update this thread.

    Thank you,

    Brian H - MSFT

    Brian adCenter

     10:06 pm on May 8, 2009 (gmt 0)

    Hi All,

    If you are still experiencing this error, you can try renaming the 2.0 folder.

    The folder is loceted in the Apps directory here:
    c:\Documents and Settings\%username%\AppData\Local\Apps\

    Rename the 2.0 folder to 2.0__OLD (suggestion only), then restart Ace and it will rebuild the 2.0 folder with the correct files. Once I had restarted Ace, I was able to successfully able to utilize the desktop tool once agin.

    Please let me know the outcome.

    Thank you,

    Brian H - MSFT


     7:02 am on May 14, 2009 (gmt 0)

    Brian, thank you. It now works.

    For the record here is the exact location of my folder:
    C:\Documents and Settings\George\Local Settings\Apps\2.0

    Brian adCenter

     6:29 pm on May 15, 2009 (gmt 0)

    Appologies - Thank you :)

    Global Options:
     top home search open messages active posts  

    Home / Forums Index / Microsoft / BingAds (was MSN/Microsoft AdCenter)
    rss feed

    All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
    Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
    WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
    © Webmaster World 1996-2014 all rights reserved