Msg#: 3671298 posted 3:32 pm on Jun 10, 2008 (gmt 0)
I've had an ad running on AdCenter for quite a while where the title of the product has the word "acid" as part of the name. It's not my title, it comes from a large international company. I modified the ad yesterday and it's now flagged as disapproved since it refers to drug use.
I imagine this is a new forbidden keyword that some algorithm has flagged. Surely, nobody ever uses the word "acid" in any non-drug use content (sarcasm intended). Unlike AdWords, I couldn't find a "Request Exception" link where the account's ad can be permanently flagged as to not being the violation the computer algorithm is try to stop.
So what are my options? E-mail or call support? Will a flag be set that will allow me to continue to make changes to this ad in the future, or will that re-trigger the algorithm and I'd have repeat the support contact every time?
Frankly, this is a minor ad in a large campaign and it's not worth my effort to track this down. Others may be wary about using "acid" in any of their ad text.