1. We do not automatically enable the Query tracking within the account nor do we set up the query strings in your tracking. You will need to set this up yourself.
2. If you are using a third party tracking software, we do not assist in entering the query strings, nor can we assist in getting the third party to recognize the query string, If you use the adCenter tracking then we can assist you however we do not support the third party tracking software.
We will be happy to assist you with enabling query strings. As the Query strings can be a little complex, please contact support for a step by step walk through as they are best suited to assist you.