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BingAds (was MSN/Microsoft AdCenter) Forum

    
Conversion Tracking Gets Turned OFF
With no apparent reason
biking4jesus




msg:3337163
 4:36 pm on May 11, 2007 (gmt 0)

Logged in yesterday to make some changes and check the performance of 2 AdCenter accounts. I already had conversion tracking installed and enabled for both accounts.

Log in this morning and the conversion tracking is turned off for both accounts. Instead of seeing the number of conversions, it said "Off (Enable?)" and the enable text linked to a page to enable tracking and provided the code snippet.

Gave MS a call and they have no reason as to why this happened...way to go! I have lost important data for my accounts = not happy.

 

flanker23




msg:3337280
 6:01 pm on May 11, 2007 (gmt 0)

Yes, I'm seeing the same thing with just one of my campaigns. I have to repeatedly go back in and switch conversion tracking back on, very annoying.

biking4jesus




msg:3347805
 5:40 pm on May 23, 2007 (gmt 0)

conversion tracking is turned off AGAIN. I just had the support ticket closed last week because everything seemed fine. Login today and the conversion tracking is off again...

adcenter411, can you please check why this is happening, perhaps PM me.

adCenter411




msg:3347916
 7:53 pm on May 23, 2007 (gmt 0)

Hi everyone,
I'm working with biking4jesus on this issue. I checked with the Support team about this and they are unable to repro it. flanker23, has this happened for you again? Or others out there? If so, please send me a PM.

Thank you!
adCenter411

flanker23




msg:3362247
 3:38 pm on Jun 8, 2007 (gmt 0)

This is still happening for me, usually occurs when I have added, deleted or edited something and then the conversion tracking gets turned off. This one is very annoying, 'Phil' at AdcenterEU is aware.

thecleaner




msg:3363586
 4:21 pm on Jun 10, 2007 (gmt 0)

Yeah I cant view reports and it just so happens Im in the middle of a big test and spending a of of money in the process.

I called and asked when the problem will be fixed and they say they dont have a time frame. What bs.

thecleaner




msg:3363777
 9:15 pm on Jun 10, 2007 (gmt 0)

Now I cant eve change my bid amount. Im forced to may a higher amount that I dont wish to pay!

Errr Im really starting to hate these guys at msn

lethal0r




msg:3370939
 11:37 am on Jun 18, 2007 (gmt 0)

adCenter411 have you guys managed to find the problem yet?

I am quite surprised you cant reproduce it, it happens LOTS!

adCenter411




msg:3371580
 11:01 pm on Jun 18, 2007 (gmt 0)

Hi everyone,
I got word from our Support team that they isolated this issue and fixed it - the fix was verified on 6/15.

If you see this happening again for you, please let me know. Thanks for your patience with this, and I apologize for the inconvenience.

--adCenter411

flanker23




msg:3371835
 6:34 am on Jun 19, 2007 (gmt 0)

Thanks Adcenter411, certainly seems to be fixed for me.

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