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BingAds (was MSN/Microsoft AdCenter) Forum

    
Adcenter not Recording Clicks
Latest Bug in Adcenter
TravelPixel




msg:3194360
 9:14 am on Dec 20, 2006 (gmt 0)

Ok heres perhaps a new bug and it would be interesting to see if anybody else is experiencing this:

From yesterday and through today our clicks are not being reported on the adcenter interface. I know we are still getting clicks through as I watch our stats closely. This is rather worrying as I dont know how much we are spending exactly!

If adcenter could offer any explanation I would be most grateful.

Is adcenter in 'beta' does anyone know? Is this the reason for the bugs?

[edited by: TravelPixel at 9:16 am (utc) on Dec. 20, 2006]

 

adCenterEU




msg:3194392
 9:54 am on Dec 20, 2006 (gmt 0)

Hello TravelPixel

I've recieved an alert over night (GMT) that reporting is behind SLA by around a day or so.

The adCenter team is working on a fix and we will update you as soon as we have any news.

Cheers

adCenterEU

TravelPixel




msg:3194465
 12:01 pm on Dec 20, 2006 (gmt 0)

Thanks Adcenter,

Will keep an eye on our account.

flanker23




msg:3194846
 6:11 pm on Dec 20, 2006 (gmt 0)

As of now (Wednesday 20 Dec at 18:09 GMT) i still cannot see any information for yesterdays activity. Are my ads showing normally? it it just that reporting is delayed?

TravelPixel




msg:3194880
 6:40 pm on Dec 20, 2006 (gmt 0)

flanker23.

As far as we can see our ads are still showing and we are still getting clickthroughs....its just the reporting....I THINK!

LeoXIV




msg:3194914
 7:18 pm on Dec 20, 2006 (gmt 0)

do you guys run a 'report' for yesterday or using the main panel for yesteday data?

TravelPixel




msg:3194971
 7:50 pm on Dec 20, 2006 (gmt 0)

the main panel....although im just about to try a report....

aeiouy




msg:3195010
 8:19 pm on Dec 20, 2006 (gmt 0)

I am still not showing any data at all for yesterday.

Would like to see how much I spent yesterday. :)

SEhunter




msg:3195685
 11:49 am on Dec 21, 2006 (gmt 0)

I just ran an Account Performance report for the period of this Month and it gave me the total cost,CTR and other information until 20 Dec.

adCenter411




msg:3196310
 6:58 pm on Dec 21, 2006 (gmt 0)

Hi all,
Word from the team is that billing data is back up to date. Daily performance reporting is current, and hourly performance data is behind by about 4 hours. They're expecting this to be all caught up by end-of-day today.

Thank you for your patience and please let me know if you have any questions.

Thanks!
adCenter411

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