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BingAds (was MSN/Microsoft AdCenter) Forum

What on Earth?
Just got my credit card bill! Cpc 6x what its supposed to be!

5+ Year Member

Msg#: 3174987 posted 4:56 pm on Dec 1, 2006 (gmt 0)

I was using the Adcenter Quicklaunch service, and while I was still testing the waters I had my bids set at 5c. Now I just saw the credit card bill and got a nasty shock, so I went into the account and saw my dynamic keyword insertion adgroups (two out of a whole load of groups) have an average cpc of over 30c!?

I didn't set it at that price and I didn't tell anyone to set it at that price. Its not profitable at that price.

Anyone else have this issue? Anyone know the proceedure for getting a refund from Adcenter?

[edited by: Alex_Miles at 4:57 pm (utc) on Dec. 1, 2006]



5+ Year Member

Msg#: 3174987 posted 6:45 pm on Dec 1, 2006 (gmt 0)

Hi Alex,
I'm sorry this happened to you. You can contact adCenter Support at 800-518-5689, 06:00 - 18:00 PST Monday - Sunday and they will be able to help you resolve this.



5+ Year Member

Msg#: 3174987 posted 8:22 pm on Dec 1, 2006 (gmt 0)

Looking at other messages on overbilling it seems Adcenter has a history of 'getting back to you tomorrow', then not doing so. It takes *months* of dedication to get money returned and even then only as a partial credit to the account.

An account I won't be using again after this, and your support number is not free from my country.

My doctor has already banned me from having anything to do with Google because of the stress so I don't need to ask him about this. Hed say "run far far away!".

So, I need to extract myself from Adcenter fast as possible. Thanks for the suggestion but I will not be getting aboard the Support merry-go-round. Nobody there seems authorised to give card refunds. You'd laugh at me if I said I was going Sasquatch Hunting, but you happily send me off on a Full Refund Hunt?

There is more evidence for the existence of the Sasquatch than for the Adcenter Card Refund.

So I've sent a message to Erika, and thats the end of my involvement with this issue. You can address any further correspondence to the chargeback department at my credit card company.

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