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BingAds (was MSN/Microsoft AdCenter) Forum

    
Wow, does MSN support stink.
chornbeck




msg:3114167
 3:16 pm on Oct 9, 2006 (gmt 0)

So I have 4 campaigns on MSN ADcenter, each having NOTHING to do with each other. They all get about 3,000 impressions a day each, all ranking from 2-4. So, I look at my stats, and surprisingly, I only get 171 impressions (and ONE click) yesterday.

Here's a list of the crap they just fed me for possible "excuses":

-Lots of people do updates on holiday weekends, maybe you got outbid (Sure, I'm positive that 16 different, NEW companies, all decided to enter 4 different markets at EXACTLY the same time, just to screw me over)

-They were doing an update this weekend, maybe that had something to do with it (WHAT?!?!?!?)

-Traffic isn't very high on holiday weekends (Yeah, I know I generally abstain from using machinery during holy periods such as Columbus Day... YEEESH!) I'm sure that's enough to knock my impressions down to 2% of what they normally are...

-I just searched for my main keyword term, which is the name of a city, and the ads displayed were ALL for another city, at least 600 miles away. They suggested this was due to "BROAD" advertising.

Are these people functioning idiots or what? I'm sick of pouring money down a hole, only to get this kind of customer support. Why can't MSN hire someone who actually knows something about PPC advertising. Nothing worse than to be told you're wrong when you know you're right...

People at Adwords are so knowledgeable, why can't MSN get the same, instead of glorified telemarketers? Probably the same reason Google's smoking MS in every other arena too...

 

spike2131




msg:3114594
 8:26 pm on Oct 9, 2006 (gmt 0)

My traffic according to my adcenter stats was similar... very few clicks. However, according to my logs, it wasn't that bad. I was lower than usual, but I did actually see a lot more that adcenter had reported.

adCenter411




msg:3114819
 11:20 pm on Oct 9, 2006 (gmt 0)

Hello,
Because of the system maintenance this weekend, adCenter reporting data is delayed. The support team has let me know that it should be caught up tomorrow morning Pacific time. I will keep you posted as I learn more and I'm sorry for the inconvenience.

chornbeck, I'm sorry you had a negative support experience. I'm guessing that re: your traffic questions, the reporting delay hadn't been confirmed yet when you talked to them. As for your other question ("I just searched for my main keyword term, which is the name of a city, and the ads displayed were ALL for another city, at least 600 miles away. They suggested this was due to "BROAD" advertising.") I can help you investigate this if it's still happening for you.

Thanks,
adCenter411

[edited by: adCenter411 at 11:28 pm (utc) on Oct. 9, 2006]

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