adCenterEU Welcome to WW!
Could you please look over this thread
I sure hope you can help me (us) solve this very annoying system glitch.
Ive lost count of the emails with rejected keywords that adCenter sent to me.
I estimate - I got so far about +300 emails referring to +500 orders and +2500 rejected keywords
And they keep coming - dozens each day.
Ive called several times the support center, tickets open, etc. No result whatsoever!
I had to fill in the appeal form with a first batch of 400 rejected keywords. It took me a week to do this because in the email the automated system is incapable of telling you which are the exact rejected keywords. You have to go and visit each ad of the corresponding order and click page after page and select each kw, then copy / paste it in the appeal form.
No answer to my appeal form yet!
Anyway this rejected keywords / appeal form is like a full time job!?!
This is so frustrating, so annoying and so unbelievable considering that this started right at the UK launch and it seams that nothing was done in order to fix this - in the last 5 weeks.
To sum this up ALL those keywords follow the same pattern:
the landing page is EXCLUSIVELLY referring to "uk widgets":
- keywords approved: uk widget, uk widgets broad, exact, phrase
- keywords rejected: ukwidget, ukwidgets, widgetuk, widgetsuk > Landing page content not relevant!?!?!
Obviously the landing page content IS relevant for ad / keyword in ALL +2,500 cases
The main question is when will MSN solve this?
When will adCenter behave like all the other PPC programs including Adwords and YSM.
Those programs accept ALL the above keywords while adCenter is expecting to actually see ukwidget, ukwidgets, widgetuk, widgetsuk on the landing page.
This will never happen! On the other hand people will ALWAYS search for multiple terms written in one word.