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BingAds (was MSN/Microsoft AdCenter) Forum

    
Ordering Pausing Issues
Still not fixed!
metakomm

5+ Year Member



 
Msg#: 3076615 posted 6:37 pm on Sep 8, 2006 (gmt 0)

I paused an order over 24 hours ago and the order is still running and I am still accruing huge charges.

Why has MSN not worked on this problem when it has been an issue since day one?

It would save customers and MSN a lot of headache if they fixed this glitch...

PAUSING ORDERS = REAL-TIME.

No other PPCSE has this issue. This should have been mandatory from the start.

 

Praxus

5+ Year Member



 
Msg#: 3076615 posted 7:09 pm on Sep 8, 2006 (gmt 0)

I agree, seems pretty stupid to me. I'm a developer myself, and surely to heck this feature should be easy to implement. Should have been designed that way since day one.

metakomm

5+ Year Member



 
Msg#: 3076615 posted 4:01 pm on Sep 9, 2006 (gmt 0)

48 hours after my ad is paused, my ad is STILL running and my balance is getting out of control.

metakomm

5+ Year Member



 
Msg#: 3076615 posted 6:50 pm on Sep 13, 2006 (gmt 0)

MSN came through and gave me a proper credit to resolve the situation.

Thank you MSN.

ThreeMikes

5+ Year Member



 
Msg#: 3076615 posted 10:57 pm on Oct 2, 2006 (gmt 0)

It looks like this is still an issue. A paused account mysteriously turned on over the weekend and started spending. Luckily we caught it and MSN provided a credit.

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