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BingAds (was MSN/Microsoft AdCenter) Forum

    
AdCenter support phone number?
limitup




msg:3061058
 5:05 am on Aug 26, 2006 (gmt 0)

Anyone have a phone number for AdCenter support? They seem pretty slow in responding to support tickets ... I'm still waiting for a reply after 2 days. Ugh.

 

webdudek




msg:3062021
 11:14 am on Aug 27, 2006 (gmt 0)

adCenter Support Phone Number: 1-800-518-5689
Hours of operation: 6:00 A.M. to 6:00 P.M. PT

rehabguy




msg:3062930
 11:40 am on Aug 28, 2006 (gmt 0)

If they tell you they will keep you updated on your problem...

DON'T BELIEVE IT

If you are overcharged $3,000 on a $1,000 budget because THEIR system misplaces a decimal by 2 places (.11 to 11/click), and they say they are looking into it...

DON'T BELIEVE IT

MSN reps have promised no less than 10 times - "can I call you back tomorrow and give you an update?"

Why the heck would you ask this question if you don't intend to do it?

We've paused all of our campaigns on MSN as it is 40 days plus on an issue that they said they would have solved in a matter of days.

No ROI is worth the chance that MSN will steal your money and play hide-and-seek for 6 weeks.

limitup




msg:3063454
 7:12 pm on Aug 28, 2006 (gmt 0)

Thanks for the phone number.

Rehabguy - why don't you just call your credit card company and dispute the charge? Just say you didn't authoize that charge. Done deal. This should always be a last resort but if everything you're saying is true I would do it in a heartbeat.

rehabguy




msg:3065004
 9:50 pm on Aug 29, 2006 (gmt 0)

We thought we'd give them a chance to fix the problem themselves first. But thanks for the suggestion, limitup, it might have been the key!

-------------

Adcenter credited us back $2,500 today after we paused all of our accounts this weekend and threatened to contact Mastercard to get our money back.
Whether that made a difference or whether it was a coincidence, I don't know.

We're still trying to decide if our ROI is good enough to risk turning our campaigns back on or not. This experience caused us to waste at least 20 hours of time on the phone and email, since MSN would never call us back, even when they made the offer.

I WILL SAY, however, that all of MSN's reps (including adcenter411) were all extremely friendly and acted as if they were concerned. This is the only good point of this whole experience - the people were very courteous.

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