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BingAds (was MSN/Microsoft AdCenter) Forum

    
Problems Resuming Campaigns/Orders
gopi




msg:3014959
 8:15 pm on Jul 19, 2006 (gmt 0)

Most adcenter users know that pausing campaing is not realtime and it takes hours or sometime a full day to stop...But now it seems Resuming the previously paused campaigns/orders is not working too?

 

webpublisher




msg:3015204
 11:30 pm on Jul 19, 2006 (gmt 0)

I rang Adcenter today with this very same question. In normal circumstances it takes 3 hours but due to the maintenance they were performing today it could take longer.

I resumed my campaigns 15 hours ago and still the keywords aren't showing in msn.com

It is good to know I'm not the only one.

I assume they will come back soon.

herb




msg:3015210
 11:36 pm on Jul 19, 2006 (gmt 0)

I have one site set to display ads four days per week - Thr, Fri, Sat, Sun. Last week they never resumed after the three days off.

metakomm




msg:3015244
 12:12 am on Jul 20, 2006 (gmt 0)

i paused my campaign yesterday at this time...My ads just stopped showing...24 hours later...This needs to be addressed ASAP...

webpublisher




msg:3015347
 2:02 am on Jul 20, 2006 (gmt 0)

Just checked my ads again and none are showing

webpublisher




msg:3015578
 9:12 am on Jul 20, 2006 (gmt 0)

anyone seeing their ads appear - it has been 24hrs since I resumed my ads. I'm hoping that MSN will send out an email to explain what is happening.

herb




msg:3016384
 7:58 pm on Jul 20, 2006 (gmt 0)

Anyone having any luck

have one site set to display ads four days per week - Thr, Fri, Sat, Sun. This week they never resumed after the three days off.

It's Thursday 13:20. Should have kicked in seven hours ago. Nothing yet...

herb




msg:3017765
 8:14 pm on Jul 21, 2006 (gmt 0)

Just spoke with MS. Seems numbers have not updated in adCenter for a couple of weeks.

Campaign is set to run in Canada only which is a selection in AdCenter. They are only running in Canada if the Canadian user has selected "search entire Net" rather then in .CA. Said .CA may be turned on this fall.

webpublisher




msg:3020280
 4:50 pm on Jul 24, 2006 (gmt 0)

herb - useful to know, thanks. Waiting for UK to go live.

adCenter411




msg:3022021
 11:31 pm on Jul 25, 2006 (gmt 0)

Hi everyone,
The support team has informed me that the ad delays customers were seeing last week should be decreasing and the lag between pause & resume should now be around 5 hours. The development team is currently working to reduce this lag and I apologize for this inconvenience.

If you're seeing lags greater than 5 hours, please let me know so I can escalate to our support team.

Thanks,
adCenter411

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