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Where is the report data?
No data since 7/14
jim2003

10+ Year Member



 
Msg#: 3011392 posted 12:07 pm on Jul 17, 2006 (gmt 0)

I have no data in my report since 7/14. I can see that my ads are still running. I would kind of like to know how much I am spending though. Anyone else seeing this long of a reporting delay?

 

RhinoFish

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3011392 posted 1:36 pm on Jul 18, 2006 (gmt 0)

Exactly the same situation here. No data since 14th, ads running, blinded to my own spend. 24 hours delay is something I can live with, but this is unacceptable.

da_clicks

10+ Year Member



 
Msg#: 3011392 posted 1:44 pm on Jul 18, 2006 (gmt 0)

Same thing here, there time stamp shows me "data updated thru july 17th at 11pm" yet no report data past the 14th.

hooloovoo22

10+ Year Member



 
Msg#: 3011392 posted 9:45 pm on Jul 18, 2006 (gmt 0)

has anybody had any direct contact or received word on this? It must only be affecting a small subset of us. I still see no data.

adCenter411

5+ Year Member



 
Msg#: 3011392 posted 5:12 am on Jul 19, 2006 (gmt 0)

Hi everyone,
I'm sorry I didn't post here sooner about this, but I have an update for you. There was a larger reporting delay earlier, but currently, hourly reports are 1 hour behind normal turnaround time, and daily reports are 1 day behind.

Normal turnaround times for report data are: by 8:00 a.m. Pacific Time for previous day on daily/weekly/monthly/yearly reports and within 3 hours for hourly reports.

I will let you know once the normal turnaround times are back in effect, and I'm sorry about this inconvenience.

Thanks,
adCenter411

rehabguy

10+ Year Member



 
Msg#: 3011392 posted 12:20 pm on Jul 19, 2006 (gmt 0)

Holy crap!

When I go to my billing tab, it shows my daily spend going from $150/day to $850/day over the past 6 days, but I can't get a freaking report!

I find it disturbing that my spend has mysteriously climbed five-fold, but I can't get a daily report!

SonnyC

5+ Year Member



 
Msg#: 3011392 posted 1:52 am on Jul 21, 2006 (gmt 0)

I received a response today from adCenter. It is not consistent with adCenter411's explanation. It was acknowledged that the Campaign pages and Order pages were not showing data and that adCenter is attempting to resolve this matter ASAP. However, I was advised to run Reports and select it by the hour and then choose the date range for which you wish to investigate. I have done this and found that, while somewhat cumbersome, it does provide the intelligence needed to manage the campaign. Additionally, since you can somewhat customize your own report and schedule it to run in the timeframe you desire, if you set up the reports you need, they can be waiting for you when you return to manage your campaign.

RhinoFish

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3011392 posted 1:33 pm on Jul 21, 2006 (gmt 0)

somebody fixed something!

this morning, all my daily report data is caught up, including data through end of yesterday!

BlackTulip

5+ Year Member



 
Msg#: 3011392 posted 5:10 pm on Jul 21, 2006 (gmt 0)

hhm, my 'account performance' and 'budget summary' reports show 2 different numbers!

netmeg

WebmasterWorld Senior Member netmeg us a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month



 
Msg#: 3011392 posted 7:41 pm on Jul 21, 2006 (gmt 0)

Mine did too; support emailed that it was in the works to be fixed.

On all of the reports (that aren't summaries) it sure would be nice to have totals at the bottom of 'em.

BlackTulip

5+ Year Member



 
Msg#: 3011392 posted 8:20 pm on Jul 21, 2006 (gmt 0)

yes agree, totals would be nice.

BlackTulip

5+ Year Member



 
Msg#: 3011392 posted 8:23 pm on Jul 21, 2006 (gmt 0)

also found out that both those numbers are different from what my CC has been charged!

adCenter411

5+ Year Member



 
Msg#: 3011392 posted 10:36 pm on Jul 21, 2006 (gmt 0)

Hi everyone,
I have an update about the reporting delay issue. We are still experiencing some delays in reporting. However, we are aggressively working to eliminate the lag, and now have updates as follows:

Hourly data is available through 7/21/2006 1:00 PM PDT
Daily data is available through 7/20/2006
Weekly data is available through 7/14/2006
Monthly data is available through 7/14/2006
Yearly data is available through 7/14/2006

Thanks,
adCenter411

BlackTulip

5+ Year Member



 
Msg#: 3011392 posted 10:56 pm on Jul 21, 2006 (gmt 0)

thanks adCenter411.

webpublisher

10+ Year Member



 
Msg#: 3011392 posted 4:47 pm on Jul 24, 2006 (gmt 0)

I'm still getting daily reports 2 days late - plus my pda doesn't read the format they put the data in. All in all a poor show.

RhinoFish

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3011392 posted 12:48 pm on Jul 25, 2006 (gmt 0)

Daily stats are back to normal (day before posting by at least 8am. maybe earlier, but there first thing when I check) for me for the last 2 days now.

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