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Microsoft Sued for $5 million in Class Action Over Windows 10 Upgrades

     
4:26 pm on Mar 27, 2017 (gmt 0)

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Microsoft is being sued in a Class Action Lawsuit which alleges the Windows 10 upgrade destroyed user data and damaged hardware.

For some people, it wasn't smooth sailing, and I have to say, one of my machines is not 100%, yet it was fine prior to Windows 10 upgrade. However, my upgrade was made through choice and not error, or an auto-upgrade.

The latest chapter in the saga is a class-action suit that accuses Microsoft of costing users time, money, and pain, by obliging them to deal with tech support, broken software, and replacement hardware following the Windows 10 upgrade.

The 100-plus members of the suit are seeking more than $5m in damages, excluding costs and interest.

The lead complainant, Stephanie Watson, says she never chose the Windows 10 upgrade and that when it happened she lost data related to her job. She then hired Geek Squad to repair her machine, but they couldn't resolve the issue with "complete success", so she bought a replacement. Microsoft Sued in Class Action Over Windows 10 Upgrades [zdnet.com]
4:12 am on Mar 28, 2017 (gmt 0)

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I watched as approx. 1600 machines upgraded from 8.1 to 10 (UCSD) and although I'm not associated with the CS or IT dept, I would have heard if there were any significant issues.... none.

Sorry for those who did experience problems, and I do think there is some accountability on M$ since their tool was supposed to scan user's machines and validate them for upgrades. However most (all) of the problems I've heard stem from deprecated software or custom set-ups, which IMO come with some level of assumed risk on the owner's end.

People do the have the right to sue. Attorneys have the right to make money. M$ carries insurance for this.
5:33 am on Mar 28, 2017 (gmt 0)

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If it were only niche or problematic configurations (small part of installed 7/8x) the case might have no legs, but a rather significant number of folks had bad experiences.

On two of my machines the upgrade to 10 killed internet/lan connections and could not be fixed by MS support .... hence roll backs to previous install(s).

As for data loss, I agree that the end user had a higher need for care in such an upgrade to prevent any data loss. Those folks I don't have much sympathy for, though I do note that MS expended a great deal of advertising saying their upgrades would be in place and no use or loss would occur. That, for some, was untrue.

The aggressive upgrade to 10 did accomplish the company's intended goal of installing as many as possible, which offset the history of the slow uptake on Vista, and the feared hang on to 7 as long as possible. Might be that highly desired result will be worth any judgment in this lawsuit and considered a cost of doing business.