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Microsoft Corporate Forum

    
Cannot cancel memberships online + auto renewal = I'm not happy!
Sgt_Kickaxe




msg:4348140
 8:37 am on Aug 5, 2011 (gmt 0)

You cannot cancel an xbox live account online anymore and if you sign up with credit card auto-renewal is automatic... Profitable but repugnant!

Who wants to call a 'sales' staff during business hours and share personal details when a simple cancelation system would suffice? c'mon Microsoft...

 

g1smd




msg:4348153
 10:21 am on Aug 5, 2011 (gmt 0)

One of many "Dark Patterns" implemented by supposedly reputable corporations.

They're appearing everywhere.

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