On Tuesday and today we experienced three separate service issues that impacted customers served from our Americas data center. All of these issues have been resolved and the service is now running smoothly. These incidents were unique to BPOS and not related to Office 365 or any other Microsoft services.
I’d like to apologize to you, our customers and partners, for the obvious inconveniences these issues caused. We know that email is a critical part of your business communication, and my team and I fully recognize our responsibility as your partner and service provider. We will provide a full post mortem, and will also provide additional updates on how our service level agreement (SLA) was impacted. We will be proactively issuing a service credit to our impacted customers.