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Microsoft Windows OS (XP/NT/Vista/Windows 7/8/9/10) Forum

Error: "Symantec Service Framework has encountered a problem and needs to close.."
Symantec patch now available
Robert Charlton

 8:09 am on Aug 23, 2009 (gmt 0)

An important alert for anyone using Norton 2009 products....

Error: "Symantec Service Framework has encountered a problem and needs to close..." after you install the latest updates for a Norton 2009 product or Norton 360 Version 3.0

The accompanying error, also displayed...
ccSvcHst.exe - Application Error

Download the fix tool from this page [symantec.com].

Basically, this has kept me tied up on and off for days of my time over the past few weeks, this week almost entirely. I'll have to calm down and catch up on some sleep before I can be rational about the problem and about how Symantec responded to it. It took them much too long to catch on. I spent something like 7 hours online with their tech support on Friday.

I've been telling them it's been their problem all week, and they've been telling me I need to take that up with vendors of much of my software. I gather now that the problem was another patch that was originally intended to resolve a conflict in Windows 7, which created many conflict problems in XP.

In all fairness to Symantec, in the course of muddling through this, they put in a lot of time trying to help me, and in doing so they cleaned an awful lot of garbage out of my start menu (even as they try to add more themselves. Everybody is trying to force automatic updates and toolbars onto us).

I don't know whether everything's fixed yet, but the increase in speed of my system is amazing.

[edited by: bill at 12:56 am (utc) on Aug. 28, 2009]
[edit reason] fixed typo on request [/edit]


Tropical Island

 12:25 pm on Aug 23, 2009 (gmt 0)

This happened on 2 of my machines & I solved the problem by uninstalling while saving settings & reinstalling.

It took 2 attempts on one machine however it seems to have solved the problem.

It was very annoying as the link to a support page was blank.

Robert Charlton

 6:48 pm on Aug 23, 2009 (gmt 0)

I think that whether you fixed it depends on chance timing of what you installed along the way and when.

On my machine, Norton support remotely uninstalled, cleaned out other Norton programs, made some registry changes, and then reinstalled. This is the classic Norton fix. In my case, everything seemed to work for as short as 15-min or as long as a day, but ultimately the problem came back. I'm still worried about some of the registry changes.

It was my contention from the beginning that NIS2009 had a bug. It turns out that it did. In my case, the problem was intermittently completely disabling my machine. I was afraid to open programs with critical data for fear that they would crash. CPU usage could hit 100%. One of my optical drives didn't recognize DVDs and I'd spent some time looking for a replacement.

So, I'd suggest you go ahead and run the Fix Tool anyway. My guess is that they've tested this one pretty thoroughly. It's an .exe file that you download and save to your Desktop. Running it and restarting patches the bug, which Norton finally came around to admitting they had.

Symantec ccSvcHst.exe Application Error problems, in one form or another, are frequently cited on the web, though not often well described. Most surprisingly, considering the frequency of references elsewhere, ccSvcHst.exe is poorly documented by Symantec, and, up until this problem, you could scarcely find any reference to either the file or the errors on the Symantec site.

Systemically, btw, I don't think this is simply a Symantec problem. There is a proliferation of auto-updaters out there. While you can stall off some Windows updates or browser updates for a week or two, until everyone else has beta tested them, that's neither easy nor wise to do with antivirus and anti-malware updates.


 8:39 pm on Aug 26, 2009 (gmt 0)

Still using Symantec produts on MS Windows?

I thought WebmasterWorld users were smart!


 10:33 pm on Aug 26, 2009 (gmt 0)

I am puzzled by this. I have four well-patched machines in my house, two with Vista and two with XP Pro and all have NIS 2009 or Norton 360 3.0. No such error noted here.

It does seem application-related. Thanks for the alert.


 7:38 am on Aug 27, 2009 (gmt 0)

Thanks for flagging the problem Robert !

Is the patch applicable for other Norton 360 subscribers who have not faced this problem yet?


 11:40 am on Aug 27, 2009 (gmt 0)

Thanks for the heads up. This has been driving me mad for the last few days, especially this morning.



 11:34 pm on Aug 27, 2009 (gmt 0)

I would not use Symantec products like Norton if you paid me.


 10:02 am on Sep 1, 2009 (gmt 0)

My guess is that they've tested this one pretty thoroughly.

Probably as well as they tested the product itself. As in, not at all. It's a wonder how any of the anti-virus vendors survive when they regularly bork machines on updates. It seems that they are in the grip of that wonderful theory "extreme programming".

Symantec has been in a downward spiral since the late 90's. They used to have good products, but all of them have morphed into incredible pieces of trashware.


 3:19 pm on Sep 2, 2009 (gmt 0)

I abandoned norton some 7 years ago when they released a swanky new version of their Norton Internet Security suite. I noticed it took more than 30 minutes to install, and at the time considerably slowed my computer down right after installation. It about an hour to uninstall. That was the last time i let that piece of thrash on my machines.

I cannot believe people are still using norton internet security in 2009. Go with NOD or kaspersky, hell even AVG just not NIS. Dont you see the difference in speed before/after NIS installation?


 9:42 pm on Oct 1, 2009 (gmt 0)

anyone using norton anything needs to fix this problem by uninstalling the product and throwing the disk into the garbage.

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