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Microsoft Windows OS (XP/NT/Vista/Windows 7/8/9/10) Forum

    
App Crashes on Keyboard Input
Vista, AIR, Safari
ergophobe

WebmasterWorld Administrator ergophobe us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 7:07 pm on Apr 3, 2009 (gmt 0)

On my Vista machine, I have tried but not been able to run

- Safari
- Any Adobe AIR apps.

Generally, they either crash straight off or, more commonly, shortly after typing something. I can click around in Safari for a while, but if I put a search term in, it crashes. Once I got it to show the SERPS before crashing, but usually it's immediate.

On one AIR app I could even click buttons and check and uncheck boxes with the mouse, but if I type something into a text box, it dies.

The behavior seems too similar to not be related in some way, but I run a range of Adobe and Apple products without issue and have even copied the same install files to my laptop and they've run okay.

Any ideas?

[edited by: bill at 11:59 am (utc) on April 4, 2009]
[edit reason] tidy up [/edit]

 

bill

WebmasterWorld Administrator bill us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 12:03 pm on Apr 4, 2009 (gmt 0)

I'm assuming you've tried uninstalling and then re-installing the apps in question to see whether that would fix things.

I run all those apps on several Vista machines and I've never encountered that. I'll have to ask around.

Did these apps ever work on this particular machine? Is this something we could possibly trace to another software install or update?

kaled

WebmasterWorld Senior Member kaled us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 12:23 pm on Apr 4, 2009 (gmt 0)

Assuming that reinstalling does not fix it, the two most likely causes are bad/conflicting security software and spyware.

Some security software can cause more problems than the beasties they're supposed to protect you from, especially if conflicts occur.

Kaled.

cmendla

10+ Year Member



 
Msg#: 3885039 posted 2:06 pm on Apr 5, 2009 (gmt 0)

A couple of things to try

1. does the app crash if you log onto vista as a different user? That will help you figure out if it is your particular user or if it is the whole machine.

2. Take a look in the event viewer and see if there is anything in the system log that would give you an idea.

3. Try right clicking on the app and choosing "run as admin". If it works, then you have a starting poiont for your problem.

4. Do you have all the latest updates for the apps installed? If it is an older app, then there is a possibility that it wasn't quite vista ready.

ergophobe

WebmasterWorld Administrator ergophobe us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 12:39 am on Apr 9, 2009 (gmt 0)

I'm assuming you've tried uninstalling and then re-installing the apps in question

Yup... but I did spend an hour troubleshooting my scanner software only to realize the cable between the platten and the lid had come loose. So I wouldn't discount anything!

Did these apps ever work

No sir.

bad/conflicting security software and spyware

Same result with Symantec Endpont Protection disabled.

>>run as admin

Yep, tried that.

>>event logger

It always just says "AppCrash... faulting module AdobeAIR.dll". Not much help there.

>>1. does the app crash if you log onto vista as a different user?

I need to reboot in safe mode and check that as well. I'll log out first.

I'll report back.

ergophobe

WebmasterWorld Administrator ergophobe us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 1:05 am on Apr 9, 2009 (gmt 0)

Ahh stupid me. I should have guessed.

As soon as I disable AllChars, it runs. AllChars was my first guess once I realized that it ran when logged in as another user (thanks cmendla).

Basically, it intercepts keystrokes and allows you to easily type in French (or German or any European language) on an American keyboard, something for which I have a constant need.

I can disable AllChars when I need to use an AIR app.

The strange part is that I have AllChars running on my XP machine which runs AIR apps with no issues. I wonder why the conflict on Vista and not on XP.

ergophobe

WebmasterWorld Administrator ergophobe us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 1:23 am on Apr 9, 2009 (gmt 0)

And stupid me again - there is a more recent version b/c there are known issues with Vista (which I knew about and was sure I had upgraded, but I think I upgraded on the XP machine only, which explains why it wasn't crashing).

So much time wasted...

Anyway, thanks for putting me on the right track. If I had booted in safe mode, it could still be a million things, but logging in as a different user doesn't change *that* much of your setup, so it was easy to narrow down.

Thanks.

bill

WebmasterWorld Administrator bill us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3885039 posted 1:23 am on Apr 9, 2009 (gmt 0)

Glad you figured that one out. :)

I'm not familiar with that particular app. Why don't you use an MS IME for inputing text from different languages? I've always used that for languages like Japanese and Chinese.

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