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Need advice with CPU usage problem
Kservice.exe usage
Adrian_Bass




msg:3801082
 6:04 pm on Dec 5, 2008 (gmt 0)

Hi all,

Over the last 2 days my CPU usage statistics have shot up to a level that makes operating very difficult. Checking the proccesses i can see that Kservice.exe is utilising the bulk of the CPU, getting up to around 50-60%. However, it rises and falls from 1-2% up to this maximum, spending maybe 2 minutes at the highest then dropping for 20 seconds or so.

I know that Kservice is associated with Iplayer and 4od, and indeed removing them and deleting the Kservice backup removed the problem. But i was using these programs for 6 months with no problem, then this?

Anyone have any ideas or suggestions as to what it may be? I confess computing is not by area of expertise so any help would be appreciated.

Cheers

Adrian

 

bill




msg:3801260
 10:48 pm on Dec 5, 2008 (gmt 0)

Welcome to WebmasterWorld Adrian_Bass.

iPlayer is the BBC torrent service? I can't use that service from Japan, so I couldn't test it out for you. If it runs like other torrent services it may have been simply seeding or leaching an increased number of files. You may not have set limits on its bandwidth usage and it simply exponentially increased in usage as you increased your collection. I'm just guessing though.

Adrian_Bass




msg:3801495
 10:28 am on Dec 6, 2008 (gmt 0)

Hmm, yeah i considered that possiility. But my cache and collection are all wiped at very regular intervals, so im betting its not that. Im currently doing a virus sweep and will see if it turns anything up, but im not convinced thats the problem.

Thanks for the input

Adrian

kaled




msg:3801551
 1:27 pm on Dec 6, 2008 (gmt 0)

Can you change the startup of KService.exe to manual?

Adrian_Bass




msg:3801922
 11:36 am on Dec 7, 2008 (gmt 0)

If you can im not sure how. How would you normally do that?

bill




msg:3801925
 11:49 am on Dec 7, 2008 (gmt 0)

Normally:
Control Panel Administrative Tools Computer Management Services & Applications Services
Then look for the service, right-click on it, select Properties, and select the 'Startup type'.

Adrian_Bass




msg:3801996
 4:09 pm on Dec 7, 2008 (gmt 0)

Thanks Bill, ill try that and let you know how it goes.

Adrian

Adrian_Bass




msg:3802964
 11:28 pm on Dec 8, 2008 (gmt 0)

Well many thanks for all the ideas guys, but alas the problem persists. I changed the program to manual, and disable, and on both occasions it stopped the applications in there tracks. So a no go.

Im now out of ideas, so will probably do what i first thought and have a proper cleanout and re-install of all software.

Cheers

bill




msg:3803155
 3:57 am on Dec 9, 2008 (gmt 0)

I'd first simply try uninstalling the iPlayer software. Run your machine without it and see whether that is indeed the culprit. You should then download a new copy and re-install.

If the problem persists and you've got it narrowed down to that software, then I'd suggest you contact the vendor's support line. They may have a solution available.

kaled




msg:3803307
 12:41 pm on Dec 9, 2008 (gmt 0)

I have rarely messed around with starting and stopping services, however, if you use "Manual" then you will have to start it when you need it and stop it when you don't. It won't work otherwise.

Kaled.

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