We have a hosted Exchange 2003 service and I keep getting a sync error message in outlook 2003 that says tells me there is a problem with the offline address book. Ok, fine. I went to tools, options, mail setup, send/receive, selected my account, edit, and cleared the checkmark for "download offline address book." I still get the error message in my sync issues folder. The IT guy that manages this particular account says that there's nothing he can get the service provider to do to fix this. I have to keep my outlook open all the time to filter messages so I don't get them all to my iPhone. I get this sync error every 5 minutes of every day and I'm going crazy! I've tried creating a permanent delete rule to stop this specific error but since the message doesn't pass through the inbox I can't get the rule to process. The only way to get the rule to work is if I run it manually.
sigh... The IT guy says it can't be fixed. I'm a pretty experienced user and I can't seem to fix it. Any other ideas for me? Can I turn off logging of sync errors in outlook?
1. "kill the IT guy" won't work ;) 2. "switch service providers" isn't an option now 3. "stop using outlook" isn't an option 4. "throw the computer out the window" is getting more tempting every five minutes...
[edited by: SEOMike at 10:25 pm (utc) on Mar. 4, 2008]
I'm sure that you and your server admin have been over KB 905813 [support.microsoft.com] then, and all the error reports found when you search for 0X8004010F [google.com]. What steps from there have you tried that didn't work?