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Microsoft Windows OS (XP/NT/Vista/Windows 7/8/9/10) Forum

Microsoft update to IE 7 causes FTP Failures

 6:00 pm on Dec 5, 2007 (gmt 0)

Whatever you do right now DO NOT upgrade to IE 7. The most recent patch/upgrade will stop you from being able to FTP to your websites.

This is happening to both XP and Vista users and was part of an automated update that happened last week and now this week with Vista.


If it's already too late for you they say there's a hotfix you can request although I have requested it 4 times in the last two days with no response.

Hotfix information for Windows Vista
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
[go.microsoft.com...] (http://go.microsoft.com/?linkid=6294451)
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
[support.microsoft.com...] (http://support.microsoft.com/contactus/?ws=support)



 1:13 am on Dec 6, 2007 (gmt 0)

Are you talking about ftp uploading within IE7 (or Explorer in Vista) or are you talking about other applications being crippled? If other applications are being crippled, then maybe switching off the Windows firewall will fix it.



 4:28 am on Dec 6, 2007 (gmt 0)

As far as I can tell, the problem only applies to FTP programs built using WinINet FTP functions. These would most likely be Visual Basic or similar programs, so my guess is the widely known FTP clients are not affected.


 10:34 pm on Dec 6, 2007 (gmt 0)

Dreamweaver was affected, CUTE FTP, UltraEdit were the ones we tried and they were all affected.

We couldn't even ftp through ANY web browser.

We were able to get a patch from Microsoft but it did take a few days.


 2:07 am on Dec 7, 2007 (gmt 0)

cuteftp and ultraftp were affected, smartftp wasn't. It pays to have more than one type of tool sometimes.


 9:36 am on Dec 7, 2007 (gmt 0)

Great report, and I wondered why DreamWeaver had been disabled.

I use WS-FTP as a backup to DreamWeaver FTP, and this works perfectly.


 9:40 am on Dec 7, 2007 (gmt 0)

I remember when IE7 first came out that there was a problem with Dreamweaver not remembering FTP information. Adobe came up with a patch for this one.

At work I still use IE6 but only yesterday I was prompted to install IE7. I am pleased that I didn't install it...thanks for the heads up.


 10:01 am on Dec 7, 2007 (gmt 0)

Whatever you do right now DO NOT upgrade to IE 7. The most recent patch/upgrade will stop you from being able to FTP to your websites... Dreamweaver was affected, CUTE FTP, UltraEdit were the ones we tried and they were all affected.

I'm seeing no adverse issues with IE7 affecting CuteFTP, UltraEdit, or anything else for that manner (don't use Dreamweaver.) IE7 is working just dandy as is all other software installed on the same machines.


 2:04 pm on Dec 7, 2007 (gmt 0)

We use IE7 all the time (because it is the standard, personally I prefer FireFox but we build for non-tech people, so we go with the standard).

We use DreamWeaver all day on dozens of sites.

No problems!


 4:58 pm on Dec 7, 2007 (gmt 0)

I use WS_FTP Pro and IE 7, and both work fine.


 7:12 pm on Dec 7, 2007 (gmt 0)

I use a now-obsolete program put out by the same people as CuteFTP. After I upgraded to IE7, I had trouble uploading to one website but no problems uploading to a second one. Hadn't heard about the IE7 problem, so I figured it was probably something going on with the host, since one site was affected and one wasn't (with the affected one, I got an immediate "can't connect" message). Tried again later and no problems with either.

I'm on XP, in case that makes a difference. It'd be interesting to know if those who had problems and those who didn't are on different OS's.

Thanks for the information. Even if it's going to be a spotty/intermittent/occasional problem I'd want to get it fixed.


 12:11 pm on Dec 12, 2007 (gmt 0)

Anyone know if this problem has been fixed for the current (December 11) '2nd tuesday' MS update?


 12:31 am on Dec 13, 2007 (gmt 0)

You've got to be using the InternetWriteFile WinINet API function for this problem to affect you.

I'm unable to replicate this on standard setups any of my machines, Vista, XP, 2003 Server...I've tried with the command-line FTP, CuteFTP, WS_FTP, UltraEdit, WinSCP, and FileZilla. I even gave it a try with Expression Web and FrontPage 2003. I've got IE7 on all these machines and FTP hasn't failed on any of them.


 11:07 pm on Dec 13, 2007 (gmt 0)


OK, my machine updated yesterday and both my FTP client and Windows Explorer were simply hanging. Turned out my Zen micro which was charging on the USB port was causing the problem, which it didn't before, and the minute I unplugged the ZEN everything started working again.

It looks like something in their update hangs with some massive timeout if you have a USB drive that it can't query because my ZEN was in an idle sleep state and Windows was unable to activate it for some reason.

I plugged the ZEN back in while it was active and everything is cool.

You can see that the FTP program and Windows Explorer, even a Save AS dialog, actually stop working until the ZEN goes into a 'docked' state and then it unlocks and everything it just fine.

This is messed up and I'll bet many of you have some sort of USB toys plugged in as well so try unplugging them and see what happens.

So my final analysis is that ZEN still works fine, everything else works fine, just anything that uses whatever library where Microsoft forces these little devices to be 'docked' appears to have issues if it can't dock the USB device and the timeout is ridiculously long, several minutes.

[edited by: incrediBILL at 11:09 pm (utc) on Dec. 13, 2007]


 11:13 pm on Dec 13, 2007 (gmt 0)

FTP Voyager is working OK (and its great)


 12:52 am on Dec 14, 2007 (gmt 0)

For the longest time, I knew I couldn't use ftp in IE7, not like being able to type in the ftp address in the address bar in IE6 and have it make a connection. My work around is to just open up windows explorer, and type the ftp address in there, works fine, able to go to file menu and select login as, and it remembers it just fine.


 1:43 am on Dec 14, 2007 (gmt 0)

My work around is to just open up windows explorer, and type the ftp address in there

I'm not sure about IE7 under XP, but under Vista, officially, ftp support is through Explorer rather IE. However, the issue here is that of an update screwing up ftp support for other programs (not just IE/Explorer).



 7:30 am on Dec 17, 2007 (gmt 0)

I am on XP SP2, and run IE 6.0 once in awhile when a site seems to give Firefox some challenges (due to page coding using MS's proprietary, non-standard code).

Anyhow, I accepted the Windows Updates sometime between December 4th and December 7th. Now I find that my computer will NOT engage in a successful FTP session, regardless of the FTP client used. I've tried DW 8.0, SmartFTP, and WS-FTP. FTP from within IE 6.0 fails, too. The recent Updates included one for IE 6.0.

It seems as though the FTP connection is established, then the file is transmitted, but the client never receives an ack that the file has been received. It hangs for awhile, then the client will retry.

After a couple of retrys, the client fails with the "No Response from Server..." message, and at best a small portion of the file has been placed on the server. Not very good to only have 1/3 of a picture posted on our websites, folks!

Same behavior when attempting to use server-side FTP from within the File Manager of cPanel. And within a couple of web-based FTP products I've tried today.

When will this be fixed?

And more interestingly, why am I not seeing more reports of people encountering this issue? It seems like this problem would be wreaking havoc across thousands of companies, not allowing websites to be updated.

This lack of FTP functionality is costing my company revenues and customers. Should we just migrate ASAP to Linux? We use Dreamweaver - will Dreamweaver run under Linux?

Is the Hotfix safe to install? Has it been sufficiently tested? This issue has demonstrated that even the Weekly Updates are not being sufficiently tested! If I request the Hotfix, will it be a waste of time because the Tuesday updates will address this blunder?

Please, someone. This is a big issue which could spread like wildfire over the coming days. Will someone with some clout see to it that MS fixes this within the next few days? I've sent them my report on the problem, but I'm sure they would be more responsive if some heavy hitters would weigh-in on this.



 9:04 am on Dec 17, 2007 (gmt 0)

And more interestingly, why am I not seeing more reports of people encountering this issue - JulioF

Because there's no global issue. Only some users seem to be affected, which points to other factors and not just IE7 (or 6) updates alone.


 5:31 pm on Dec 19, 2007 (gmt 0)

Hmmm. I tried most of the suggestions here and I still cannot FTP anything, using either an FTP client or a server-side tool. My email is half-functional... I receive emails OK, but I cannot send emails which are larger than just a few lines of text.

I did stay at a Holiday Inn Express last night, though.

During my conversation with my ISP's (<snip>) tech support today, they said they are seeing a trend on this issue. The rep informed me that this is an issue for those using the SatMex 6 satellite, which is located at 113 West longitude and operates at 1250 megahertz.

He stated that troubleshooting is in progress, and to check back later today.

So, what may be an issue with Windows Updates may instead be an issue for the ISP. From a user's perspective, it seems to be a very similar problem. Or perhaps there's no problem with the Windows Updates? Since the issue described is an intermittent problem not affecting all users, could this be strictly an ISP thing? Oh, wait... the MS hotfix addresses this. So it must be two separate problems.

[edited by: bill at 1:14 am (utc) on April 11, 2008]
[edit reason] remove specifics [/edit]


 8:00 am on Dec 21, 2007 (gmt 0)

I am being prompted to update IE6 (today); anyone know if this is the same same and going to cause me a problem?

Robert Charlton

 8:02 am on Jan 22, 2008 (gmt 0)

Noting the article on the front page, what's the status of this problem on XP?

Microsoft to force upgrade to IE7 on Feb. 12th
Will be automatic unless steps are taken to prevent


 2:59 pm on Apr 10, 2008 (gmt 0)

After being without the ability to upload using any type of FTP client for 5 weeks, with the sending of all emails of over a few sentences ALWAYS failing, a solution was found. It had nothing to do with IE6 or IE7 updates.

My ISP is <snip>. From my posts above, you can see that they informed me that there was an issue with the satellite I was using.

On a subsequent phone call, they informed me that my transmitter was defective and would need to be replaced.

After essentially being without two critical services for over 5 weeks, a tech came to my site with the idea that he was going to replace my transmitter. FIVE WEEKS! When he arrived, I explained my interpretation of the modem stats, and asked him if we might be just as well off to point my equipment to another satellite.

He repointed the equipment, and ALL WAS WELL. Can you believe it? They let me and my business suffer without critical services for OVER 5 WEEKS (yes, I'm shouting) rather than sending a tech out the next day to repoint the equipment. Rather than get me up and running within a day or two as they could have, they insisted they had identified an issue in their systems and were working on it, then changed their tune and said my equipment was faulty. All the while doing nothing for 5 weeks to get us up and running!

The fact that I was here, troubleshooting with this IE7 update knowledge, tells you that I didn't just sit around waiting for them to fix their problem. I spent over 50 hours in troubleshooting efforts on my side, hoping to be back in business asap.

And <snip> just let me go without critical services for weeks on end... $179/month for <snip> internet service should provide fixes within days, not weeks.

[edited by: bill at 1:15 am (utc) on April 11, 2008]
[edit reason] removed specifics [/edit]


 4:41 pm on Apr 10, 2008 (gmt 0)

This underlines that fact that it's always wise to have a backup operating system installed - that way you can quickly determine whether a fault is hardware or software related.

I dual-boot Win2000, XP and Vista but there is no reason why you can't install multiple 2000/XP images on a single hard disk (not sure about Vista but it's probably possible).


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