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Deprecated - Microsoft Windows OS (XP/NT/Vista) Forum

    
Blue Screen crashes in XP
any steps to finding the cause?
dillonstars




msg:3287022
 11:43 am on Mar 20, 2007 (gmt 0)

I am getting a very high number of blue screen crashes in windows XP pro, where windows just crashes and reboots.

How can I find out what is causing it? I have looked through my event logs and can't see anything in there...

 

bill




msg:3287061
 12:10 pm on Mar 20, 2007 (gmt 0)

Try to write down the STOP error code in the blue screen. You can use that text to search the MS KB and other online resources.

dillonstars




msg:3287259
 2:59 pm on Mar 20, 2007 (gmt 0)

the blue screen dissappears very quickly and I have no time to read it. is that info dumped anywhere?

youfoundjake




msg:3287515
 6:59 pm on Mar 20, 2007 (gmt 0)

You can check in your system Event Viewer, for any errors.
To prevent the computer from rebooting
In startup and recovery on the advanced tab of My computer, uncheck the Automatically restart box.
Then google the STOP code/

bill




msg:3287843
 11:18 pm on Mar 20, 2007 (gmt 0)

The System Event Viewer should have the information, as youfoundjake pointed out.

I've also heard of people using a digital camera to take photos of their screen to catch these errors that flash by. ;)

cmendla




msg:3288321
 1:08 pm on Mar 21, 2007 (gmt 0)

a couple of thoughts

1. Make sure you are getting good power. Use a UPS and/or check the voltage with a voltmeter. I often find new clients with crashes because they have a space heater on the same circuit.

2. Try creating another user and logging in as that user to see if it is a machine problem or is specific to one user's configuration.

3. as youfoundjake said, take a close look at the event viewer. Look for the time period when the crash occurred under system and application.

4. Check for overheating. I've been in client's offices and homes where everything was immaculate. Yet the machine had a layer of felt over the air intakes. I had to add an auxiliary slot based fan to my system. I had the same problem with an older laptop. It would get super hot. I purchased a chill mat (now a chill hub) for about $30 and it runs perfectly as long as I use that.

cg

wildbest




msg:3288327
 1:15 pm on Mar 21, 2007 (gmt 0)

Have you changed your RAM settings or anything RAM related recently?

dillonstars




msg:3289477
 11:44 am on Mar 22, 2007 (gmt 0)

Thanks for all your replies.

I think I do have overheating issues, but I think the main problem is memory (although the 2 issues could be related).

After unchecking the auto-restart box in my computer (thanks youfoundjake) I can see that MEMORY_MANAGEMENT is the cause and the stop code is:

STOP 0x0000001a (0x00041284, 0x0f877001, 0x0000d1cb, 0xc0883000)

Should I be researching each of those STOP codes individually to get the the root of the problem?

jdMorgan




msg:3289485
 12:06 pm on Mar 22, 2007 (gmt 0)

Have you kept your machine updated? There was a patch for XP STOP 0x0000001a errors [support.microsoft.com] last week: [microsoft.com...]

Jim

Matt Probert




msg:3289486
 12:07 pm on Mar 22, 2007 (gmt 0)

RAM is frequently the cause of Windows crashes. If you have not changed your RAM, it may be that the RAM has become faulty.

If you do add RAM, try to replace all the RAM with matching sets, RAM from different manufacturers can cause issues to Windows.

Matt

dillonstars




msg:3289494
 12:16 pm on Mar 22, 2007 (gmt 0)

I do have matching sets of ram (2 sets of matching 2x512mb), and am now trying each module in turn to see if any of them are faulty...

jd: I have automatic windows updates on, but will check to see if that one has gone through.

dillonstars




msg:3290197
 8:54 pm on Mar 22, 2007 (gmt 0)

I used a memtest application to check my RAM chips one at a time and one was indeed faulty.

Thanks for your help everyone :)

Rob

youfoundjake




msg:3290248
 9:46 pm on Mar 22, 2007 (gmt 0)

yay, good job, now watch out for black screens of death..
[google.com...]

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