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Microsoft Windows OS (XP/NT/Vista/Windows 7/8/9/10) Forum

    
Rollback my computer every half hour to get any pages to display?
lizzie

10+ Year Member



 
Msg#: 3018622 posted 12:19 am on Jul 22, 2006 (gmt 0)

I am having computer problems lately with getting the error "Page cannot be displayed".
(I am not talking about my site, but about my desktop computer at home.)
I have to roll back the computer to a few hours previously to get to surf the web without the error.

I should be able to put in a URL written as an IP address and get to the webpage, right? Such as Microsoft's page but I get an error message.

I have Windows XP service pack 1, IE 6.
I wouldn't post this here if I were not so desperate. I have to rollback my computer every half hour or so to get webpages to show.

I also have this problem when I switch to Netscape.
Deleting cookies, temp files does not help.
I spent last night on the Microsoft site trying different things there but it didn't help.
I have not installed any software recently, and have run two spyware programs and have Norton antivirus up to date. Ran a virus scan and nothing.

I am just desperate. Thanks in advance.

[edited by: bill at 10:39 am (utc) on July 23, 2006]
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jdMorgan

WebmasterWorld Senior Member jdmorgan us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3018622 posted 1:32 am on Jul 22, 2006 (gmt 0)

Do you have Spybot Search and Destroy? If not, download it and run it. Then, open its "Tools" submenu and look for "BHOs". This will report on all Browser Helper Objects in your system. Remove any that you don't recognize or use (You can click on each one in the list to get more info about it).

You may need to turn on "Advanced mode" to get to these tools.

Next, you might want to search for and download "LSPfix" and/or "Winsock LSP". These are utilities intended to repair your Windows Layered Service Providers -- a type of network drivers in simple terms. These can get corrupted when you install or install and remove firewalls, proxy software, adware, spyware, and various kinds of 'junkware' -- any software that uses or provides any 'service' to your internet connection, such as filtering, etc. You'll notice that Norton will have one or more LSPs in there; This is how it inserts itself into your internet connection so that it can block bad stuff.

Also, if you have, or can create a secondary Admin account on your PC, use it to find and delete the file
C:\Documents and Settings\<your usual username>\Local Settings\Temporary Internet Files\Content.IE5\index.dat
This file is the index for your Temporary Internet Files. If it becomes corrupted weird things can happen. If you delete it and then log back into your usual account, Windows will recreate a new fresh index.

And please upgrade to Windows XP Service Pack 2 -- You're risking a lot by sticking with Service Pack 1.

If your connection deteriorates further, you can downalod all of the above-mentioned programs and utilities on another machine, copy them to a CD, and load them on your affected PC from the CD.

Jim

lizzie

10+ Year Member



 
Msg#: 3018622 posted 4:30 pm on Jul 22, 2006 (gmt 0)

Thanks friend. I did the Spybot thing and it found some items that I deleted. I sure do appreciate the help!
I will try the rest of your suggestions if the Spybot cleanup didn't help.

lizzie

10+ Year Member



 
Msg#: 3018622 posted 7:33 am on Jul 23, 2006 (gmt 0)

I did the first two things you mentioned and it seemed to help. I still have the problem but can go at least an hour before I start to get the Page cannot be displayed message.
I tried to do the third thing you mentioned and signed on as a different user and located the file but could not delete it. I got the message:
"Cannot delete index. It is being used by another person or program. Close any programs using the file and try again."
I will go back and close down every single program and try to delete it again but at least I can go longer without having to reboot.
For a while it seemed like LSPFix had solved the problem until it finally started up again tonight after several problem free hours. It had found an entry that needed to be deleted.
Thanks again and if anyone has any other thoughts on this let me know please?

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