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Problem with updating my Business Google Map Address
mikewilles




msg:4681973
 9:18 am on Jun 23, 2014 (gmt 0)

I'm really in a need of perfect advice so as to add/update my business address in Google Mapping, as I had already tried so many suggestions but in the end I couldn't make it, like

1. I had followed this below link in order to update

https://productforums.google.com/forum/#!newtopic/business/business/m7xpj2-6hNA

Ans - No Result

2. I had also followed the "Report As A Problem" Method

Ans - No Result

3. I had also tried to verify the business in trouble shooter using the below link

https://support.google.com/places/troubleshooter/3125936#ts=3138233,3138238,3138303,3138243,3138313

Ans- Still No Response from Google

4. Tried To Add the business using Google Places but haven't received any post card on my address yet.


Lastly its my humble request to you that if you have any affective suggestions that had really helped you out or Is there any way to contact Google Mapping Support? Please, please suggest me, I'll be really thankful to you.

 

not2easy




msg:4682015
 1:44 pm on Jun 23, 2014 (gmt 0)

The problem you are having is that GWT has a different account listed as managing that domain so until you verify it yourself (after first removing the verifying data from the domain) they will ignore what you want changed. You would need to remove the old verification page or code so you can newly verify it to an account managed by the domain's owner. As long as the old verification is in place that other account is the only one that can make changes to any settings entered already. This is so that no one but the verified owner can alter settings.

The domain owner should open their own account and then they can assign another person to manage day to day changes if they are not going to manage it, but it is a bad idea to let an employee or service contractor own the GWT account for your domain.

mikewilles




msg:4682221
 5:35 am on Jun 24, 2014 (gmt 0)

Thanks for your quick response!
And as per your suggestion I'd checked the Google Webmaster Tool account and found that there are multiple pages with similar name, are you trying to say that I should remove all the duplicate pages except one? Or shall I create a fresh account?
Or am I wrong?
Can you please provide me any helpful link so that I could follow that process?
Waiting for your positive response as early as possible.

not2easy




msg:4682241
 5:59 am on Jun 24, 2014 (gmt 0)

OK, I thought you did not have access to that account, that is why I suggested as I did. If you have access to the account, use it to correct your problem. You already have the links there to do it with. Sorry I misunderstood.

aakk9999




msg:4682340
 11:53 am on Jun 24, 2014 (gmt 0)

Hello mikewilles and welcome to WebmasterWorld!

I have a few questions, it may help us if you try to answer these:

- are you trying to change the old address on the existing listing that you created?

- OR are you trying to change the incorrect address on the listing Google created somehow automatically?

- Are yiou sure that the address you requested the postcard for a real physical address and not the P.O. box?

- If it was not you who created a listing with the incorrect address, have you identified where the data has come from? Google sometimes picks up the data from Yellow Pages or similar and creates a business listing entry automatically.

mikewilles




msg:4682590
 5:22 am on Jun 25, 2014 (gmt 0)

- are you trying to change the old address on the existing listing that you created?

Ans- I'm trying to change the old address but I haven't created any listing.


- OR are you trying to change the incorrect address on the listing Google created somehow automatically?

Ans- Yes, I am currently trying to change the incorrect address that Google created automatically.


- Are you sure that the address you requested the postcard for a real physical address and not the P.O. box?

Ans- Yes, its a real physical address that I requested the postcard for.


- If it was not you who created a listing with the incorrect address, have you identified where the data has come from? Google sometimes picks up the data from Yellow Pages or similar and creates a business listing entry automatically.

Ans- Its for sure that I haven't created any business listing personally nor my colleagues but I guess you're right Google had picked up the data from Yellow Pages or similar but not sure from where?

What should I do? Please suggest me something good so that I could place my correct address listing in Google Maps.

not2easy




msg:4682599
 5:52 am on Jun 25, 2014 (gmt 0)

3. I had also tried to verify the business in trouble shooter using the below link

https://support.google.com/places/troubleshooter/3125936#ts=3138233,3138238,3138303,3138243,3138313

Ans- Still No Response from Google
On the page where that link goes, it shows a form filled out to the bottom, where there is a link to go to to fill out another for, did you complete the form linked to on that page and submit it and are now waiting for a response? Or are you still awaiting the Postcard they send you to in order to complete that form? If this is the problem, when did you file for the Postcard Verification, has it been more than 3 weeks? Just looking for the best place for you to concentrate on. I know from experience that it can take a VERY long time to receive a Postcard Verification.

If you have several different Verification Pages or Meta Tag codes on your site, it can cause some confusion for Google to be certain that they are dealing with the true site owner. If your site has several of those pages you might want to see about re-verifying your site and removing all those older verification pages. Using a page that you upload to your site, they can almost instantly Verify you as owner.

I did a little looking around, have you visited this page: https://support.google.com/places/#ts=3138600&topic=1656871 I see a link there to manage your business listing, but you might want to verify your site first.

not2easy




msg:4682601
 5:56 am on Jun 25, 2014 (gmt 0)

It has been a while since I verified a site, so I just did a quick look for the place to verify your site: https://support.google.com/webmasters/answer/35659

phranque




msg:4682663
 10:05 am on Jun 25, 2014 (gmt 0)

try submitting an address correction to Google Map Maker:
http://www.google.com/mapmaker [google.com]

mikewilles




msg:4682974
 5:42 am on Jun 26, 2014 (gmt 0)

Hey, not2easy !
As per your depicted post, I had already sent a request to the Google for a postcard since long may be more than 2 months a go but still haven't received any kind of postcard yet.

And regarding those links i.e

1. https://support.google.com/places/#ts=3138600&topic=1656871

- I had gone through the link and steps but still couldn't find any kind of response.

2. https://support.google.com/webmasters/answer/35659

- As per this link I had already verified my business via tags.

mikewilles




msg:4682975
 5:46 am on Jun 26, 2014 (gmt 0)

Hey, phranque!
I had gone through the below link i.e
[google.com...] [google.com]
but in the end still there was no results on change of my business address :(

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