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Will two numbers on a local listing affect me?

Msg#: 4566687 posted 8:33 pm on Apr 20, 2013 (gmt 0)

The reason I'm asking this question is. I was on the phone with a Google Rep yesterday for one of my google places. It was in reference to map maker and the fact that I only wanted one number on the listing. About a month ago I had it, so I deleted the listing's local number and than had an 877 number. The problem is when I checked on Friday the Local number was then added back by a Google moderator in Map Maker. So, now there's two numbers on the listing. He told me that would not affect my NAP info, which I don't believe.

He also went on to say that Google goes through listings and if they have an 800 number they may delete it and replace place it with a local number.

Has anyone delt with this and can Verify what he says to be true? Additionally, will my NAP be affected if this is the case? Thanks.


travelin cat

WebmasterWorld Administrator travelin_cat us a WebmasterWorld Top Contributor of All Time 10+ Year Member

Msg#: 4566687 posted 3:30 pm on Apr 24, 2013 (gmt 0)

Google wants the local number, address and name to be consistent. A toll free number can be added to the listing, but it should not be the primary number.

The way I see it is that a toll free number indicates that you are doing business outside of your local area, which is not a problem, but your local number should be the primary one as it is what local people will use.


WebmasterWorld Administrator anallawalla us a WebmasterWorld Top Contributor of All Time 10+ Year Member

Msg#: 4566687 posted 9:39 am on Apr 25, 2013 (gmt 0)

This depends on the nature of the company. I know Australian companies e.g. banks who don't give out local numbers to customers, but will show the same 13nnnn number for all of their branches. A 13nnnn or 1300nnnnnn number allows someone to reach their nearest outlet for the price of a local call, e.g. Pizza Hut without needing to look it up. It allows national ads to use just one number.

Might be a special case for Australia. I haven't checked for 1800 numbers, which are freecall.

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