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Google Maps - can't claim unverified listing!

 12:34 pm on Mar 6, 2009 (gmt 0)

I have found an old Google maps listing (unverified) for a client - old tel no, only first half of post code, old business name. It does have links associated with it so I need to claim this if possible.

1) creating new listing with new name, full postcode, new phone number
Problem : Google doesn't recognise this as an existing listing, so I can't claim/amend.

2) creating a dummy listing with old details in the hope Google will ask me to claim, then I can update
Problem : Google won't accept old telephone number, or half postcode, and if I correct then see above problem.

Posted twice in the User Group for maps, no replies, let alone useful replies.

Does anyone know a way to contact someone at Google to get the listing re-set or allow me access to it?

Any suggestions very welcome.



 3:29 pm on Mar 7, 2009 (gmt 0)

This is something that I have not dealt with, but I think there are potential ways to fix the issue that get around the problem of no contact from/at Google.

Google uses a variety of sources for their listings (depending on country) so I would look at updating all occurences of the incorrect information and waiting for it to feed through. Finding other sites with the incorrect information will give you an idea where the incorrect listing is still live - and you should be looking to update every one that you can. Often (again, depending on the country) you will find that many sites will use the same base data (as it's a very expensive thing to put together good, deep data) - this means that you may find that a single update with a data provider will itself filter down to many.

Examples of data providers to many sites in the US include infoUSA, Acxiom and iBegin.

Examples of data providers to many sites in the UK include Yell, ThomsonLocal, Market Location, the Local Data Company and Dun & Bradstreet.

There are others but that should strike off quite a few problem listings.

Data quality has always been a big problem in Local Search as there are so many business details changing every day (and think of the amount of businesses going out of business at the moment).

Please let us know how you get on.


 2:04 am on Mar 10, 2009 (gmt 0)

Fishfinger, the country is relevant, as inbound has mentioned.

Also, it was not clear to me why you cannot claim the existing listing on behalf of the client.

What did you mean by "It does have links associated with it".


 9:54 am on Mar 10, 2009 (gmt 0)

Annallawalla :

If you click through into Maps as opposed to the main Google SERP there is a 'Web Pages' tab and this shows some pages that Google associates with the map listing. It appears to me that this is just a random selection (rather like the link: command) but it's usually local/niche directories.

It's not clear to me why I can't claim the listing either - I should be able to but I'm not being given the choice.

Inbound :

I have made a list of all the citations of the old business name and phone number (there are a fair few as the business has been around 20 years) and I'm working through that getting them updated. Maybe this will update the listing to the point that it is similar enough to the details about the business that Google will accept and it associates the two so I can then claim it. Thanks.


 9:38 pm on Mar 10, 2009 (gmt 0)

It's not clear to me why I can't claim the listing either - I should be able to but I'm not being given the choice.

In the little speech bubble above the marker do you not see an Edit link? That leads to "Are you the owner? Claim your business". If someone has claimed it you will see "This listing has been claimed in Local Business Center and can only be edited by the owner."

Strangely, the Help for Google Maps has no result for the terms "Claim" or "Claim Your Business".
- Your search - claim your business - did not match any answers in our Help Center.

Added: The above is when you click the Help link at the top right of maps.google.com. However, if you go to the Local Business Center login page and click the Google Maps Help link at the bottom of the page, you do get a whole lot of help text.


 8:26 pm on Mar 18, 2009 (gmt 0)

They need to verify that you actually own this citation so they will mail you a letter/postcard to the address.

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