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HTML email - Links to PDFs fail in Gmail on IE

Msg#: 4460109 posted 8:48 pm on May 31, 2012 (gmt 0)

I am sending HTML emails that sometimes include a link to a PDF document on my web site. When viewing the message in Gmail on Internet Explorer 9, clicking on the link opens about:blank instead of the PDF. It works fine in all other mail and webmail clients I tested. It also works fine in Gmail when using Firefox. In Gmail on IE you can right-click and open the link in a new tab and it works. Below is an example of one of the links:

<a target='_blank' href="https://www.example.com/documents/Copper_12_combined_4fad6cfb9f562.pdf">Click here</a>

How can I make this work for Gmail users?

When I Google this problem I see other posts about it, but no solution.

I also tested the link with http instead of https - doesn't help.



WebmasterWorld Senior Member 5+ Year Member

Msg#: 4460109 posted 10:40 pm on Jun 7, 2012 (gmt 0)

Maybe give the users an alternate link that goes to a web page where you provide a link or a redirect to the PDF, that way the link will be served up externally to Gmail.

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