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Site Graphics and Multimedia Design Forum

    
Contact us mail form
malcolmcroucher

5+ Year Member



 
Msg#: 3706111 posted 9:45 am on Jul 24, 2008 (gmt 0)

hiya ,

In terms of design and usability , is it appropriate to place a contact us on the first page of your website ?

I am still in limbo about this and wondering what the common consensus it ?

Regards

Malcolm

 

JamieBrown

5+ Year Member



 
Msg#: 3706111 posted 12:10 pm on Jul 24, 2008 (gmt 0)

Hi Malcolm,

I suppose it depends on the nature of your business - if you're looking for e-mail leads for a mortgage service for example then it might be appropriate for users to land on a contact form straight away, with a quick summary of the services the company offers. If you're an e-commerce retailer where users want to browse products etc, then its probably more appropriate somewhere else.

I guess the questions I would ask are:

1) Is the e-mail form the goal of the website?
2) Does the user need more information about the company before contacting you?

If the answers are yes and no respectively, then a contact form on the home page would seem good. Otherwise I would recommend you use this space for providing other information or options.

Cheers,

Jamie.

jbinbpt

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3706111 posted 12:33 pm on Jul 24, 2008 (gmt 0)

IMO contact information should be referenced on all pages. A simple link in the footer or header is all you need.

Why would you not want contact information easily accessible?

A pet peeve of mine is not being able to locate a physical location of a ecommerce site. If I can't find it, I wonder why it's being hidden.

JamieBrown

5+ Year Member



 
Msg#: 3706111 posted 12:34 pm on Jul 24, 2008 (gmt 0)

Good point jbinbpt - defintely agree with that one.

Onders

10+ Year Member



 
Msg#: 3706111 posted 4:42 pm on Jul 28, 2008 (gmt 0)

I agree as well jbinbpt - for a site which is selling something, a physical location, and potentially a telephone number add a huge amount of credibility

Beagle

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 3706111 posted 10:21 pm on Jul 28, 2008 (gmt 0)

Putting a "contact us mail form" (which the OP is asking about) on your first page is different from putting contact information on that - and every - page. IMHO, JamieBrown was on target in saying that it depends on the purpose of that page. Is sending the form the main action you want the visitor to perform? Then put it on the first page they see. OTOH, if the form is simply there in case an occasional visitor might need it, then putting it on a separate "contact us" page would make more sense.

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