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Failed to Save
unable to save edits to listing
WebDon




msg:4609426
 1:45 am on Sep 13, 2013 (gmt 0)

Has anyone come across a problem with the ability to edit their page information?

I've been working on an account that just won't save. Every time a change is made a small red box comes up that says 'failed to save'.

I've had calls with Google support but so far they haven't had any useful ideas. And whenever they kick over to a more advanced support group, which I can't talk to, it's 2 months for something to happen.

I suspect the problem stems from an attempted merge of two pages/listings that predates my efforts, but I don't really have a way to verify that, let alone fix it.

Any thoughts are welcome and appreciated. This is a 6+ month challenge at this point.

 

bwnbwn




msg:4609608
 5:35 pm on Sep 13, 2013 (gmt 0)

Just a question however stupid it might sound.

Are you sure you have admin privileges over the page/account?
I have to assume it is the Google+ page within the account you are referring about.

WebDon




msg:4609968
 10:03 pm on Sep 15, 2013 (gmt 0)

Not at all a stupid question! I know the obvious items are sometimes the solution. Always start with the basics.

In this case, yes, I have admin privileges. Even the Google folks going through it with me on the phone were not able save.

bwnbwn




msg:4610655
 2:58 pm on Sep 18, 2013 (gmt 0)

Interesting any fix yet WebDon.

WebDon




msg:4610710
 5:55 pm on Sep 18, 2013 (gmt 0)

No fix yet.

The only suggestion they have so far that we have NOT tried is deleting the account and listings in it's entirety and starting over.

The problem with that is my client then loses the reviews that she's worked hard to accumulate over the last 3 years.

I'll keep you up to date.

bwnbwn




msg:4611081
 9:01 pm on Sep 19, 2013 (gmt 0)

Hmm are you sure the reviews will be lost? I would if possible do a test with a fake account do a review delete and re add the page back. Then see if the review is lost.

WebDon




msg:4612463
 12:16 am on Sep 25, 2013 (gmt 0)

are you sure the reviews will be lost?


According to the Google+ folks, yes, they would be lost.

I would if possible do a test with a fake account do a review delete and re add the page back. Then see if the review is lost.


We're actually talking about deleting the entire account, not just the page.

It's a good thought on trying a test with a fake account. I'll give that a try and let you know it goes.

In the meantime, here's a little more background on what we have done so far:

At one point I spent an hour and a half on the phone with Google+ support trying different things. One of them was creating a brand new page. G+ support said they could transfer the reviews after we had a known good, working page up.

So we stepped through the process with the G+ support checking it on their end at each step. The new page/listing had the same problem. I couldn't edit it from the dashboard. And the Google+ support tech couldn't edit it from his side either. And we hadn't even gotten to transferring the reviews.

So their current suggestion is to delete the page/listing AND the Google+ account. Any pages created under that user appear to have the problem. They can't tell me why.

And they seem sure that if we delete the user the reviews will go with it.

Still plugging away, but I think my client has just about given up and is considering starting from scratch, even if it means losing the reviews.

bwnbwn




msg:4616920
 9:29 pm on Oct 15, 2013 (gmt 0)

jeeze interesting and frustrating I am sure.

WebDon




msg:4617165
 7:43 pm on Oct 16, 2013 (gmt 0)

Yes it is. We're still trying to work it.

WebDon




msg:4619253
 5:04 pm on Oct 26, 2013 (gmt 0)

After 7 months and 6 or 7 different reps including a manager at Google, it appears we finally have this fixed.

The last rep noticed that there were some old pages lingering in their system. These pages belonged to the old account that was supposed to have been merged or deleted.

The most recent rep deleted those miscellaneous pages.

Now it appears to be working.

There is nothing my client or I could have done directly to resolve this problem.

So there ya go. Thanks for listening.

bwnbwn




msg:4620078
 3:51 pm on Oct 30, 2013 (gmt 0)

Yeaaaa it is always good to solve a problem to a good conclusion. +1 for not giving up.

tangor




msg:4620119
 7:38 pm on Oct 30, 2013 (gmt 0)

-1 that Google collects so much stuff and does not do their own house cleaning!

A great post, and a reminder to all in future in similar situation, to just ask: "Is there anything left over from previous that has NOT been addressed?"

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