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Google Shopping (Was Google Merchant Center) Forum

Customer feedback
Product search feedback problems

Msg#: 4131903 posted 8:54 am on May 13, 2010 (gmt 0)

We used to have a Google Checkout feedback of about 70(all 5 stars) for one site and 25 for another, we have two sites that share a checkout account. Then Google decided to drop the feedback rating of 25 and switch the rating of 75 to this site! The reviews do not even tally with the site they have switched it to as the reviews refer by name to the site that used to correctly have the feedback. I contacted Google who said they can not do anything(thanks). This coupled with the May "update" has all but killed our business. Is there anywhere we can actually talk/email someone about this?



Msg#: 4131903 posted 8:50 pm on May 14, 2010 (gmt 0)

Things get better, our feedback had doubled over night yet when you click on the link it goes back to what it was-half of what they are saying it is now!

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