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Google Shopping (Was Google Merchant Center) Forum

Google Product Search Broken
Google Product Search Broken

 4:33 pm on Nov 17, 2008 (gmt 0)

Thousands of sellers are losing clicks over this. When you search and sort by price, half of the links that show in sort by relevance disappear. This does not happen within Google Base but specifically on Google Shopping links.

Please contact me if anyone knows how to contact Google to notify them of this problem.



 5:25 pm on Nov 17, 2008 (gmt 0)

I am not seeing this. I did a test search for a product, the first results(sort by relevance) shows 112,135 products. I then sorted by price and came up with 112,135 products.

One thing to keep in mind, most of the time when sorting by relevance, you may see a separate listing for each product, whereas if you sort by price, the Google Shopping side of things tends to group(compare prices button) the results based on different criteria(typically product specific info such as ISBN or UPC).


 6:47 pm on Nov 17, 2008 (gmt 0)

You are right when it comes to a general search, but try a product specific search like ldc monitor 22" tft matrix.

I get 1,533 by relevance, and 1,265 by price. 268 results drop off. The more specific the search, the more results disappear.

Ford Mustang Cobra Replica Spoiler drops from 45 to 11.


 6:58 pm on Nov 17, 2008 (gmt 0)

Hey @Jononet

We are having the same issue. When you search for a model number of a watch we get good results but when you change the sort on google to low- high almost everyone disapears.

This is happening to only half the vendors.

Check this out... type in amazon and sort it works... type in some other brand and sort it is empty...

looks like a google base twitch...

Hope they fix it soon...

I would post some comments about it on the google base blog and see if you can get their attention.


I also noticed that people are complaining about this on the google base forum [groups.google.com...]

Let me know if this helps... We are having 75% less traffic becuase of this.


 7:24 pm on Nov 17, 2008 (gmt 0)

Thanks WatchesMarketing,

I posted on Groups and sent a support email. You are right about this happening to only half the vendors. It seems that feeds uploaded after November 9th are affected. You can see date uploaded in Google Base. It also seems like there are 3 times the number of products in Google Base compared to "Google Product Search" or "Google Shopping"


 7:26 pm on Nov 17, 2008 (gmt 0)


Great observation! Nov 9 is the date things started slowing down...

Let me know what happens...


 7:32 pm on Nov 17, 2008 (gmt 0)

I am seeing the same thing now. Doesn't appear to be affecting some of the stuff I am working with, but with your examples I was able to duplicate.


 7:37 pm on Nov 17, 2008 (gmt 0)


Thanks for looking into this. If you can find out why its happening or if you know how to resolve it please post.


 9:52 pm on Nov 17, 2008 (gmt 0)

It's not just feeds submitted after Nov. 9th, jobonet. I haven't submitted a new feed in about 3 weeks, and my traffic numbers tumbled between the 6th and the 9th. They have leveled off now but, they are still way down.


 1:28 pm on Nov 18, 2008 (gmt 0)

Received this today from The Google Team:

"Our engineers are aware of this problem and are working to resolve it."


 3:03 pm on Nov 18, 2008 (gmt 0)


Thank you so much for the update! I cant wait till it starts working again. :$

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