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Contacting Google Support for Chrome Web Store issues
Fotiman




msg:4593237
 2:16 pm on Jul 15, 2013 (gmt 0)

Does anyone know how to contact Google regarding problems in the Chrome Web Store? I have a couple of Chrome extensions and the stats have been all screwed up for several weeks now. On June 26th, all impressions and installations went to 0 (though the number of installs has increased in that time). The help links end up going to a Page Not Found, and I haven't been able to find any way to contact them.

 

bhukkel




msg:4593275
 3:58 pm on Jul 15, 2013 (gmt 0)

You can report it on the productforum of google chrome extensions or google chrome webapps. I have seen several complaints about the stats last week. See for example here: https://groups.google.com/a/chromium.org/forum/#!topic/chromium-extensions/WIK5XyUtTeg

bhukkel




msg:4593277
 4:02 pm on Jul 15, 2013 (gmt 0)

I looked at my own extensions and i also have the stat problem from 26th of june. So you are not alone...

Fotiman




msg:4593281
 4:15 pm on Jul 15, 2013 (gmt 0)

Thanks!

bhukkel




msg:4594705
 10:30 pm on Jul 19, 2013 (gmt 0)

My stats are working again! I still have a gap from 25th of june till 9th of july.

Fotiman




msg:4594714
 10:59 pm on Jul 19, 2013 (gmt 0)

Mine are as well (with the same gap). According to a Google developer in the forums, it was a difficult bug to fix.

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