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How hard to get compensation from Google for Click Fraud

Major click fraud attack on our site

4:12 pm on Feb 12, 2018 (gmt 0)

Senior Member from CA 

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votes: 5

We have been lucky for the past 15 years, but now we are getting a rash of click fraud in the past few days.

Since we use Shopify, we don't have access to the raw web logs that Google needs.

Fortunately I have a degree in statistics, I have created detailed Analytics reports, with statistical analysis, and the evidence is soundly against Google.

We are on monthly invoicing, so at least it's not an issue of trying to get the money back from Google.

When push comes to shove, how is Google in responding to click fraud complaints?

We do a lot of business with Google, so I hope they are a little more accommodating to their larger accounts.

If I get the brush off, I'm seriously contemplating that Google will find a little less in their envelope at the end of the month.
9:32 pm on Feb 12, 2018 (gmt 0)

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WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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Good luck with that lgn1. Please come back and report how that went.
11:39 pm on Feb 12, 2018 (gmt 0)

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The larger thing, doesn't work. You might be able to escalate things faster, might. But they are very fair, imo, to all sizes.

I think they listen very well, and I also believe that legit complaints do get routed to smart engineer types who take the time to analyze things, and who are genuinely interested in stamping out fraud.

I remember when their copyright process was a mess, about 6 years ago, and I hated even talking to someone there, and the process seemed designed to reward the bad guys.
But today, when you submit copyright complaints, sometimes G has it resolved within 60 minutes, including weekends.
I know copyright is not what you asked about, I'm just saying if you don't catch them at their finest hour, keep asking, they love data, and seem open to input.
That said, they end up in court around the globe, so if your way of measuring / catching fraud is something they think isn't effective, don't expect an explanation or great details.
But do keep proving your point, with data, they do listen, imo.

The threat of not paying, ditch that, not an effective tactic at all. :-)
Patience pays.
I don't mean give in or go lightly, I mean stay steady, and if you know you're right, keep steady pressure on the issue.
Fraud today is very sophisticated, usually takes a thorough review.

Good luck to you!
10:52 am on Feb 13, 2018 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

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If you need logs to prove your point, then contact those who can give you those logs. After all, it is in THEIR best interest, too, to stamp out fraud. Just a different avenue to resolve the issue.