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How to escalate a 1,000,000usd problem to appropriate person in Google
Georgiev



 
Msg#: 4477055 posted 9:57 am on Jul 19, 2012 (gmt 0)

We are spending over 1,000,000 per year for Google Adwords and we are working with them from 2004. But our account was suspended for a small traffic site that we were ready to stop immediately. We were told not to stop it but to change it. Now after a week we were told to change it again. Meanwhile we and Google are losing money. I suppose this will be solved very quickly by someone with enough authority in Google but our country manager does not want to escalate the problem.
What can I do?

 

rustybrick

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4477055 posted 12:18 pm on Jul 20, 2012 (gmt 0)

I find it hard to believe you are spending over $1M and you don't have a rep to call at Google?

Georgiev



 
Msg#: 4477055 posted 8:13 am on Jul 23, 2012 (gmt 0)

We wanted to escalate the problem because our rep and even our country manager did not have the authority to solve it.

The problem was solved but it took 9 days. What can one do if he is not satisfied by the work of a country manager. It seems that the complaints are going directly to him.

bwnbwn

WebmasterWorld Senior Member bwnbwn us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4477055 posted 1:22 pm on Jul 23, 2012 (gmt 0)

country manager as a Google Employee Country manager?

Georgiev



 
Msg#: 4477055 posted 1:00 pm on Jul 24, 2012 (gmt 0)

Yes - Google Employee.
btw: we are located in a small country :)

bwnbwn

WebmasterWorld Senior Member bwnbwn us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4477055 posted 8:23 pm on Jul 24, 2012 (gmt 0)

Very Intresting Georgiev thanks for sharing the info and that is was finally resolved.
Far as complaining I have no idea who and doing some research looks like the buck stops with the country mamager.
I would just forget this whole deal move on and maybe try to get to know your country manager a little better.
PS welcome to the boards

smallcompany

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4477055 posted 6:09 am on Jul 30, 2012 (gmt 0)

I find it hard to believe you are spending over $1M and you don't have a rep to call at Google?
I know spenders of few times that without rep.

To the OP:

Move on. Representatives and even managers like yours are jokey smurfs when about policy team that checks accounts.
G's policy team and alike teams are like safe within the safe within the safe in Zurich's safest bank. Or something like CIA within CIA.
No rep can penetrate to them and do anything about what they're to deal with.
If you think better, policy teams are those that keep an eye on what makes G's credibility. They simply cannot afford to be influenced by anything or anyone.
Saying this, there always be flaws and something you and I will never agree with, but nobody else cares about that.

Just carry on and be happy you got your account(s) back.

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