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8 years unused account was suspended today?
viggen




msg:4404346
 6:18 am on Jan 6, 2012 (gmt 0)

It has come to our attention that your Google AdWords account does not comply with our Terms of Service and Advertising Policies. As a result, your account and any related accounts have been suspended, and your ads will no longer run on Google.


I forgot i had an account,but low and behold when i log on and look at the billing archive i see 20th of August 2002 the last billing of my CC...

...since than all those campaigns were on paused for almost 9 years and i forgot about them, today i received the mail...?

The worrying part is " Please be aware that you are prohibited from possessing or creating any other AdWords accounts, both now and in the future."? Are they out of their mind?

...in any case just wondering why this after all those years an account that hasnt been used in 9 years, that had all campaigns on paused for almost 9 years is told that it is banned for life?

 

KJBweb




msg:4404364
 8:29 am on Jan 6, 2012 (gmt 0)

AdWords has a customer support number you can call, I'd just give them a call; most likely an error on their part.

lucy24




msg:4404377
 9:18 am on Jan 6, 2012 (gmt 0)

Yes, it does sound kinda like those old laws making attempted suicide a capital crime :)

There is probably something in the TOS that says you have to give them money periodically, or else. Maybe not worded exactly like that.

Planet13




msg:4404577
 7:51 pm on Jan 6, 2012 (gmt 0)

There is probably something in the TOS that says you have to give them money periodically, or else. Maybe not worded exactly like that.


maybe you had an expired credit card on file with them? Maybe you owed them a little money and when they ran the card, it was declined?

I am just throwing this out there. Hopefully someone else can chime in.

viggen




msg:4404723
 8:05 am on Jan 7, 2012 (gmt 0)

maybe you had an expired credit card on file with them? Maybe you owed them a little money and when they ran the card, it was declined?


...after eight years? but no, i dont owe them anything...

Green_Grass




msg:4404797
 5:34 pm on Jan 7, 2012 (gmt 0)

I think that even paused campaigns are subject to Landing page Check. It seems they updated their QS guidelines again (without telling anyone, ofcourse)and your account got flagged.

GlobalMax




msg:4405341
 8:35 pm on Jan 9, 2012 (gmt 0)

The same thing happened to me last month. I've always admired Google for making low-cost, self-serve options available to the small customer. Whatever's going on with the AdWord account suspensions, it feels very contrary to that admirable image I've had of the company.

My account was opened about 8 years ago too and had low levels of usage. For the past three years, there was no activity. I actually tried to run a campaign last year but found that it would never leave "Eligible" status. It was only an experiment, and I had higher priorities, so I didn't pursue it. There is no balance due. The two sites on the account are tech consulting (since 1996) and consumer electronics reviews (since 2010), and there's never been anything objectionable on either account. (Only I've owned the domains.)

In November, I got a notice that my on-file credit card had expired. I updated it, and the next day I got an account suspension notice. When I called, the rep was very nice and led me to believe that there must have been a mistake, which was what I expected too. I even asked him to look at the site, which he did and said it looked fine.

However, after a few days I was told that there was no mistake. Furthermore, the rep said she could not tell me why, just an unspecified violation of terms of service. I asked what I should do to fix the "problem" and was told that there was nothing that I could do -- the suspension was unconditional and permanent (?!?). I was told not to open another accounts as it'd be suspended too.

They made me feel like a low-life scoundrel. I'd done nothing wrong, and there was nothing to do about it. Ever.

After a few days, the following notice appeared on my AdWords account:

"Your Google AdWords account has been permanently suspended because your billing information in this or a related account could not be verified."

The bit about "or a related account" rang a bell: In my AdSense account, I'd never been able to verify my corporate checking account via their ACH deposit method. Despite it being over a decade old, with a major national bank, and having used it for ACH transactions many times in the past, I couldn't get the AdSense verification process to work. I gave up and accepted the check method instead.

My best guess is that the failure to verify the AdSense account for ACH became a risk signal of some sort on the AdWords side.

I went ahead and opened a brand-new checking account at a new bank. I searched around and found lots of people encountering issues with AdSense account verification. I took extra care and used all of the suggestions and got the new bank account to verify for AdSense ACH.

I've not yet re-contacted AdWords. They gave me no hope first two times around. I've been partly waiting to see if the AdSense account change might propagate through their system, but really, the experience has left me feeling rather defeated. I've mostly been hoping to read somewhere of what to do, some sign that there had been mistakes in their assessments that are now corrected.

I'll update this thread if I learn anything more. Viggen, or anyone else, please do the same if you figure anything out. Thanks.

viggen




msg:4406118
 7:29 am on Jan 12, 2012 (gmt 0)

@GlobalMax, yeah got an update,

after careful review,our AdWords specialists have determined that your account isn't inviolation, and your account has now been reinstated.


...I would like to add that i got from the first reply a personal non canned response, and the rep was extremely friendly and almost apologetic...

...the whole matter was solved within a week, due to the fact that i dont use that account it felt very short, might be different if i was using it actively of course...

thanks
viggen

lgn1




msg:4406190
 4:15 pm on Jan 12, 2012 (gmt 0)

This probably explains why you never hear of lawsuits against Google for unjustified adwords ban.

If you did no evil; Google will reverse the ban for life.

Otherwise a court case would go like this.

Judge: Why was the plaintiff banned from Google
Google: It's our policy not to discuss why advertisers were banned.
Judge: I find for the plaintiff, reinstate the advertiser and pay all damages from lost of revenue.

Rinse and Repeat: until you get to the supreme court

kushmania




msg:4406326
 10:52 pm on Jan 12, 2012 (gmt 0)

Hadn't seen this thread. Try figure my situation out

(pasted from a topic I just started)

Today was one of those WOW/WTF days. I found out that my personal google account, unused for months, was permanently suspended because of a relationship between my account and a former employer.

... and thats not the kicker

To resolve the issue, I have to talk to my former employer (who has complete disregard for G's policies), and ask them to comply inorder to get my account back in good standing. Also happens to be part of the basis why I don't work for them.

hmmmm ... nice going Google

brizad




msg:4438967
 12:19 am on Apr 10, 2012 (gmt 0)

If you did no evil; Google will reverse the ban for life.


HAH! Good one! And if you believe that, I've got a bridge to sell you...

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