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Impossible to remove credit card from adwords ?!

WebmasterWorld Senior Member sgt_kickaxe us a WebmasterWorld Top Contributor of All Time 5+ Year Member

Msg#: 4361848 posted 10:46 am on Sep 13, 2011 (gmt 0)

I had a bit of a bad experience with my nephew launching himself a campaign on my account, and at my expense, by logging in via my home computer while I was away. While I monitor my accounts and the damage was minimal I've run into a new problem, I cannot remove my credit card information from adwords.

I've search EVERYWHERE and this post from 2009 sums it up - [google.com...]

Google employee AdWordsPro Bindu writes...
I infer you'd like to delete your credit card 'so that nobody can use my credit card.' And you do not mind canceling your account in order to do so.

To shatter the myth, please know that even if you cancel your account, Google is unable to completely remove your canceled account and credit card from the system.

However, Google makes the security and confidentiality of your information our highest priority. Google is in full compliance with the Payment Card Industry security guidelines and industry standards for all credit card types we support. Any information you've provided will remain secure and encrypted.


#1 - You can't remove your credit card information from adwords, delete account is the only option.
#2 - If you cancel your account it's not really canceled, anyone who knows the login details can still login, it will reactivate itself.
#3 - Deleting your adwords account is a long and extremely tedious task you're not likely to figure out.
#4 - When you decide to ask Google for help you'll find the email option in the contact us form greyed out and a "call us" is your only option. I have no intention of giving Google my phone number, they've been hounding me in email for it for months (for security purposes they claim). I want to REMOVE information from Google's sticky fingers, not give them more.

To me this is COMPLETELY UNACCEPTABLE BEHAVIOR from such a big corporation. I believe canceling an agreement or canceling a service is my RIGHT so to be told it's not possible... not sitting well.

Thankfully the credit card will expire and I will not ever trust Google with it again at this rate. Has anyone else solved this problem?



WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

Msg#: 4361848 posted 11:03 am on Sep 13, 2011 (gmt 0)

Yes, it's frustrating that, indeed. I don't agree with it, either.

I was going to suggest you change the credit card, but, then, if it's about to run out, then that's a close as you're going to get to making it unusable.

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