I received an email this morning from google offering a phone consult for our account. I don't see anything about it inside our account, though. I think I saw free consults in the help forums a few days ago, so I don't know if this is something they are doing across the board?
They are optimizing the campaigns of AdWords accounts and new clients SEM/PPC companies build up. They do the campaign management for the first month and then hand all work off to the search marketing agency.
I actually took the offer and contacted Google by email and scheduled an appointment for the rep to call me. Since I have caller ID, the call was from Google. Our conversation was about 45 mins long. I did learn 1 or 2 things that I should pay more attention to, but overall....if you know Adwords and you have good QS...not much more you can get info. I tried to get any "secrets" off the rep, but all his info is what Google publish.
I haven't talked to them yet, mainly because they want to call me at 6 a.m. my time, and the rep's suggestions in the initial email included turning on paused campaigns, which are off because we are not running those websites anymore. I figure if that's the kind of "help" we are going to receive, it's not worth getting up at 6 a.m.