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Can't delete account - help?
wheel




msg:4240223
 6:50 pm on Dec 8, 2010 (gmt 0)

I want to change the currency of my adwords account. I'm restarting and rebuilding a campaign, so now's a good time to do that (since apparently we have to delete our account to change currency).

However, when I delete my account, I get a red banner at the top that says "there was an error with your operation". I've signed out and in, same problem.

I can't delete my account, so I can't change my currency and start a new campaign, so my business is on hold. Google seems to provide no access to support for this stuff?

Any thoughts? I'm a bit anxious.

 

netmeg




msg:4240250
 7:16 pm on Dec 8, 2010 (gmt 0)

You're kind of in a black hole of 'in between'

You're probably going to have to get the ear/eye of an actual Google employee on this one, which means either call them or try the Google help forum where I think there's a few Google types hanging out.

artek




msg:4240266
 7:31 pm on Dec 8, 2010 (gmt 0)

"there was an error with your operation"


I get this when I try to log in to our account using IE8 or Mozilla Firefox. Safari no problem.

smallcompany




msg:4240438
 7:06 am on Dec 9, 2010 (gmt 0)

Can't you just open a new account?

wheel




msg:4240527
 1:06 pm on Dec 9, 2010 (gmt 0)

I haven't tried that yet, I was reading that it's a bad thing because it could be seen as double serving.

At this point though, I guess that's what I'm going to try. Google is silent on the issue, and nobody responds at the Google forums and I don't have a rep.

scottsonline




msg:4241060
 4:22 pm on Dec 10, 2010 (gmt 0)

Quality service at it's best. If your business offered that type of service they'd deem you as unworthy if the traffic. We spend in the 5 figures and can't ever get a googlie on the phone.

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