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Account deactivated - now what about my clients?
Did I just lose my SEM business as well?
brandmaker




msg:4036113
 12:28 pm on Dec 3, 2009 (gmt 0)

My Adwords account have just been deactivated. No warning. Almost only QS 10 words. Probably because of an affiliate site. Although I disagree with Google's decision, right now my biggest concern is my clients and future clients.

I have quite my job and started a SEM company. I have some clients and was going to send out letters to more potential customers. Did I just lose my SEM business as well?

I'm really shaky right now and have a lot of questions...

- What is Google's take on this? Don't they want anything to do with me anymore or am I allowed to bring them new customers?

Really hoping for some answers. Maybe AWA can comment as well?

Regards

 

LucidSW




msg:4036154
 2:01 pm on Dec 3, 2009 (gmt 0)

Not clear on what you are saying. Were you managing client campaigns from your own account? Or do you have a MCC account?

As one who manages campaigns for others, I would never use my own account. All clients must have their own and allow me access.

So if you were using your own account which is now deactivated, your only recourse is to manage other people's accounts. You will have to tell existing clients to open their own and continue from there.

burcot




msg:4036171
 2:19 pm on Dec 3, 2009 (gmt 0)

After reading through several similar threads - my understanding is that brandmaker would also get his clients accounts banned, if he accessed them from his own ip/machine

brandmaker




msg:4036203
 3:05 pm on Dec 3, 2009 (gmt 0)

Thank you both for answering.

Let me clarify:
It was my personal account that was deactivated, because of a site I own. Clients have their own accounts. I'm allowed access to them in MCC.

What do you think?

netmeg




msg:4036205
 3:26 pm on Dec 3, 2009 (gmt 0)

If your MCC still works (and hopefully it's a different account from your personal account) you (and your clients) could be okay but it wouldn't hurt to drop a note to support to find out. And if they email you and say you're okay, SAVE THE EMAIL.

brandmaker




msg:4036236
 3:56 pm on Dec 3, 2009 (gmt 0)

I haven't dare to check if MCC still works. I use another email for MCC, but I'm not sure if its safe to log in with this computer/IP now.

I could ask support, but I fear they'll just say "Thanks, now we banned this account too". Isn't that a possibility?

Oh man, this is really tearing me apart...

Elric99




msg:4036256
 4:14 pm on Dec 3, 2009 (gmt 0)

Sorry to hear you've had problems. I hope you can resolve the situation.

Out of interest, what was the nature of the affiliate website that you mentioned was in your account? Was there anything obviously wrong with it?

netmeg




msg:4036305
 4:52 pm on Dec 3, 2009 (gmt 0)

Well doing nothing isn't going to help; you can't go all deer-in-the-headlights. Google will do what Google will do - you're better off knowing, one way or the other. Try your MCC and see if it works. And contact support. Yea, maybe they'll ban that account too. Would you rather wait until they figure it out down the road? You need to know exactly where you stand, for your own sake and for the sake of your clients, who are depending on you. It's *important*

LucidSW




msg:4036315
 5:05 pm on Dec 3, 2009 (gmt 0)

Somehow I doubt your MCC account is affected, but you never know. Only one way to find out: log in.

flanker23




msg:4036349
 5:47 pm on Dec 3, 2009 (gmt 0)

Nice to see G have taken on board the comments on other threads about the appalling way they are dealing with their advertising customers ie. banning without notice (read the sarcasm in my voice!).

Seriously, I'm really sorry for you brandmaker, when it's your livelyhood, it hits you like a ton of bricks - I hope you get it resolved and can move forward.

brandmaker




msg:4036386
 6:22 pm on Dec 3, 2009 (gmt 0)

Elric99:
Thank you for the sympathy. I didn't start this thread to complain about the decision, but since you ask:

It was a niche site with lots of categories making it easy for the users to find the product they were looking for. The products was 100% legit - almost everybody buys it a couple of times a year. QS 10, high CTR and conversion rate. So they probably liked it. Good (not great) design, but it could have been more content. Overall the site was really honest, explaining the visitors that the products would be sent from another shop.

netmeg:
You're right. I need to be able to sleep at night. I'll explain them the situation.

LucidSW:
Logged in. Seems to work fine. Lets see how it goes...

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