I have just experienced the worst run-around from adwords reps and was wondering whether this is the norm for click fraud issues.
Fraudulent clicks from a certain site on the content network. I got hundreds of clicks from the site (not a problem, i was expecting it), when I noticed that no actions were taking place on the site I decided to dig deeper. So I look at my logs and notice that most clicks came within a five minute duration from... here it comes... the same 10 IP addresses, and all visits lasting apprx 7 seconds. Not to mention, according to server logs I'm many visitors short of the reported clicks (all traffic to the site unique and non-unique, from G analytics and website logs)
So I get in touch with G, and submit a 'ticket', the rep says it'll take apprx 2-3 days to get it looked at. 3 days later I'm still yet to get a response so I call em up again. This time the rep says," give it another 2 days, the quality team must be real busy". Another 2 days go by and I'm still yet to hear from them, so I make another call (I'm a real patient guy), this time they tell me to wait another 2 days - Sevsn biz days. No problem, I decide to wait.
Today (day 7) I call and let the rep know that I need an update NOW (summarized version). 1 hour later I get a response, "there is nothing wrong with the clicks, in fact those IP's don't show up for your account"
I don't understand what is more insulting, the delay, the missing $$ or the the response about the IP's showing in my logs as plain as day.
Where do I go from here? Why do they even promote the content network?