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Client Banned
Looking for the correct steps
katieray




msg:3991890
 9:47 pm on Sep 18, 2009 (gmt 0)

I'm new to Adwords,

I've got a new client that had decided he would do affiliate marketing and managed to get banned from Google. Well at least I think he is banned. He had an account opened then his ads quit showing. Then he opened two or three new accounts. I got to looking at his stuff and the first thing I told him was to close all but one account. So I'm in the process of doing that. He does have a legit business he has started, which is what he ended up coming to me for.

So my question is this, what are the correct steps to get him back good with google? Any suggestions would be greatly appreciated.

 

coolfx35




msg:3992837
 12:21 pm on Sep 21, 2009 (gmt 0)

tell him, he needs to create a new account with new credit, new name, new address and a new domains.

the only way to get around the ban.

AdWordsAdvisor




msg:3995254
 9:36 pm on Sep 24, 2009 (gmt 0)

tell him, he needs to create a new account with new credit, new name, new address and a new domains. the only way to get around the ban

Normally, when an advertiser has been banned (as you put it, katieray) it means that AdWords is declining to run further advertisements for the advertiser. In other words, it is not the account that it suspended. It is the advertiser.

To be very straightforward, I would say that if you follow the above quoted advice, think of it as being at your own risk - as it is just this sort of thing that can get an advertiser suspended in the first place.

Were it me, I'd probably ask your client to let you see any and all emails from Adwords that led up to the suspension or which otherwise pertain to it - and then reply to the most recent (while logged in to that account), explaining your role, and asking if there anything that you can do as a new manager of the account.

Knowing nothing of the situation, I can not speak for the outcome of course.

AWA

katieray




msg:3995803
 6:01 pm on Sep 25, 2009 (gmt 0)

I really appreciate all the help. I've been a member of this forum for many many years now and it is always the best resource for guidance.

chrisuk




msg:3995967
 11:45 pm on Sep 25, 2009 (gmt 0)

I got banned a few years ago because of a SEM partners accidental mistakes. I tried to explain and it fell on deaf ears. In the end I just started again and covered my tracks. AWA I didn't want it to be like that but if no-one listens and revenue is falling choices are limited. I had a legitimate cause for help but got blanked by the Adwords Can Spam. You guys really do need to become more human, its the biggest gripe by far! You do need to encourage less robotics and more advertiser engagement please!

leon396




msg:3996772
 12:06 am on Sep 28, 2009 (gmt 0)

I was also "banned" from google. I have had a car alarm business for 5 years and an Adwords Campaign as well, then I tried my hand at affiliate marketing and was only adverising Clickbank products as thousands of others do and was banned for "allegedly" promoting Google products to make money. Which was totally not true they were only ebooks and guides related to affiliate marketing. My arguement fell on deaf ears as well. So if I got a new account with new credit, new name, new address (domain name) and made it redirect to my domain, will this get me back on with Google?

leon396




msg:3996812
 2:09 am on Sep 28, 2009 (gmt 0)

One more question, sorry, I have a blog site at the moment, can I use this as the new url for a new Adwords Casmpaign? or should I just register a new domain? Any help would be appreciated thanks.

ByeCorpLife




msg:3996869
 6:15 am on Sep 28, 2009 (gmt 0)

I have a question as well.

I had 2 accounts with Google and 1 was used for affiliate marketing, the other for a 100% legit ecommerce business. I transitioned from affiliate marketing to ecommerce about a year+ ago, and hardly did anything with my old account. However, I still got banned due to not a TOS violation, but just a long history of submitting low quality pages.

Is there anything that can be done to at least reverse the suspension on my ecommerce account? I've tried to explain several times, but to no avail.

Any guidance would be greatly appreciated.

luke175




msg:3997216
 7:23 pm on Sep 28, 2009 (gmt 0)

I'm not aware of anyone who has ever reversed an Adwords ban except in cases of flagrant error on Google's part.

If they banned you for "low quality" pages then I don't see any way they will reinstate the account.

I find AdwordsAdvisor's suggestion to reply to the last email with an explanation near laughable because anyone who has ever dealt with this knows that you will just receive a canned response along the lines of "you're banned, don't contact us again".

AWA, is it Google's policy to review accounts that have been banned for "low quality" and reinstate them?

ByeCorpLife




msg:3997307
 9:22 pm on Sep 28, 2009 (gmt 0)

I have 2 accounts. One completely legit and the other one affiliate related. The low quality ONLY applied to the latter account.

They punished my ecommerce account as well, which I think is pretty unfair as I have been transitioning over to this new account for the past 1+ year.

James_WV




msg:3997697
 1:59 pm on Sep 29, 2009 (gmt 0)

ByeCorpLife - how can you think it is unfair to punish both accounts? Google TOS clearly states you are only allowed 1 account - yet you've just said you had 2 accounts.

having 2 accounts is pretty much the worst breach of TOS that isn't always automatically stopped before it can happen - you got caught and you can't use adwords again - you have no chance at all of getting them to unsuspend you

syber




msg:3998556
 2:39 pm on Sep 30, 2009 (gmt 0)

James_WV

I do not think that is true for Adwords. When I ran up against the limit for keywords in an account, the Adwords rep suggested I create a new account. She said that there was not any limitation on how many Adwords account you can have.

Dlocks




msg:3998564
 3:01 pm on Sep 30, 2009 (gmt 0)

I also have two accounts. In my first account I was unable to add more adgroups. Adwords support advised me to open a second Adwords account. They even helped me setting up the second account (billing setup). A bit different situation then ByeCorpLife but a second account is not always against the TOS.

eWhisper




msg:3998613
 4:10 pm on Sep 30, 2009 (gmt 0)

When you have multiple accounts (for legit reasons) for the same company; Google can link these accounts together on the backend. In those cases, all of the linked accounts will only show one ad in the search results. This is within the TOS.

If Google told you to open a new account, but then didn't follow up and connect them; it can be useful to talk to your rep and explain why you have the multiples and they should be able to fix the issues.

trannack




msg:3998664
 5:09 pm on Sep 30, 2009 (gmt 0)

I also had legit two accounts. There are exceptions to this ruling - but I would suggest not trying to deceive - if you have a genuine reason, they will normally listen and try to resolve the issue.

ByeCorpLife




msg:3999011
 12:38 am on Oct 1, 2009 (gmt 0)

I had 2 accounts and I was running completely separate offers. i.e. not double serving ads which is a big no no

the google gods knew I had 2 accounts.

I have 2 companies, 1 was affiliate and the other was ecommerce. I needed to have 2 separate accounts.

James_WV




msg:3999105
 8:22 am on Oct 1, 2009 (gmt 0)

OK, fair enough, to be honest ByeCorpLife, when you said you were an affiliate and you had 2 accounts I jumped the gun a bit and assumed the reason was to either double-serve or get around low QS issues - apologies, my bad.

Although it is true that unless you're told to do it by Google, having 2 accounts is pretty much an instant ban if you get caught.

Are both your accounts linked in MCC?

katieray




msg:3999247
 1:49 pm on Oct 1, 2009 (gmt 0)

Well my client has defiantly been suspended. We received an email from Google stating that he failed to follow the TOS. However they did not advise me on anything we could do to improve or change the situation. I advised him to find a company more experienced with PPC than I am, my business is in hosting and development not marketing. I figure a large PPC firm probably has some contacts at Google.

However, my adwords account is now “under review.” I can only assume it is because I was logging into his account. I have not heard I’ve been suspended yet, waiting on that email…ugh.

I refuse to go through the pain of changing all my contact info, bank info, etc…. there should be a better way to get a manual review. I can see why Google has the rules they do, but once a body has conformed to all the rules they should give you a chance.

I mean people mess up. My client had no idea what he was doing and I had no idea that trying to help him would backfire and I would get flagged also.

If Google is going to take over the world then you should be able to call at least one Google do-over ;-)

hutcheson




msg:3999357
 4:21 pm on Oct 1, 2009 (gmt 0)

On the other hand, imagine how much better a world it would be if people knew that (1) if they didn't know what they were doing, Google would smack them into the abyss forever, and (2) if they knew what they were doing, but did anything slightly shady, Google would smack them into the same abyss for twice as long.

The non-abyssal business world would be more knowledgeable, or more honest, or both. Sooner or later.

coolfx35




msg:4001371
 1:06 pm on Oct 5, 2009 (gmt 0)

trying to explain your situation to google is like explaning to a rock with no heart, so don't even bother.

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