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Beta interface & mobile devices
What works, what don't?
Kobayashi




msg:3934079
 6:23 am on Jun 16, 2009 (gmt 0)

I am thinking of picking up an iPhone or other similar mobile device soon and one of the uses would be for occasionally accessing AdWords. Can anyone tell me what devices they have tried with the beta interface and the result?

 

Rehan




msg:3934330
 1:20 pm on Jun 16, 2009 (gmt 0)

Still no luck on the iPhone. I tried it just now, and it completely rebooted the phone.

Kobayashi




msg:3934783
 1:08 am on Jun 17, 2009 (gmt 0)

Thanks for the feedback - that is unfortunate. I understand the iPhone uses a mobile version of Safari. On my desktop version of Safari 4.0, which does not work in the beta interface btw, I enabled the Developer menu in Preferences > Advance so I could change the user agent to match that of iPhones and this is what I got.

For some reason when I selected Mobile Safari 3.0 a page loaded with "Support for Safari 4 is coming soon. Until then, please use an earlier version of Safari when viewing the new interface." This of course makes no sense.

Sounds like Mobile Safari 4.0 that is included with the iPhone 3.0 OS on all the new iPhones would produce the same message but it was not one of the user agents listed to test with.

The other two options were Mobile Safari 2.2.1 & 1.1.4 and for those all simple pages load fine but the campaign tab times out with the "Loading ..." graphic.

Hopefully Google will get the beta interface working with at least one version of Safari mobile.

Appreciate reading about any other experiences people have had accessing the beta interface with a mobile device.

[edited by: Kobayashi at 1:09 am (utc) on June 17, 2009]

AdWordsAdvisor




msg:3935660
 2:31 am on Jun 18, 2009 (gmt 0)

Hopefully Google will get the beta interface working with at least one version of Safari mobile.

This is understood to be very important, Kobayashi, and though I can not predict a timeline (mainly since I don't know it) I do know this is being worked on.

By the way, I'll pass your feedback along (verbatim) to the right folks, in tomorrow's Advertiser Feedback Report. There is a special section for feedback on the new UI, and I know for certain that they read it.

AWA

Kobayashi




msg:3935696
 3:45 am on Jun 18, 2009 (gmt 0)

That is good to know AWA and thanks for passing along my feedback. I have since learned that the reason when I select Mobile Safari 3.0 as a user agent in Safari your site returns the messsage about using a version earlier than 4.0 is because Safari appears to incorrectly report version 4 when version 3 is selected. I tested with the correct user agent for 3 and here is the updated findings:

Version 4 - Not yet supported as message indicates.
Version 3.0, 2.2.1 & 1.1.4 - all pages load fine, except for Campaigns tab where the top of the page loads fine but the rest of the page is just grey where all the campaigns should be listed.

Kobayashi




msg:3947993
 11:35 pm on Jul 7, 2009 (gmt 0)

Got an Inside Adwords email yesterday that Safari 4 is now supported in beta interface so I tried the iphone again and now it works. Thanks Rehan for your help in testing and to AWA for passing along the feedback.

AdWordsAdvisor




msg:3949631
 11:37 pm on Jul 9, 2009 (gmt 0)

Got an Inside Adwords email yesterday that Safari 4 is now supported in beta interface so I tried the iphone again and now it works. Thanks Rehan for your help in testing and to AWA for passing along the feedback

Glad to hear it, Koybayashi - thanks for posting with the update. :)

By the way, I absolutely love to pass feedback along - and am always happy to do it.

True story: I started at Google many years ago and from the first day I started, without being asked to, I was collecting feedback about the AdWords product from the advertiser emails on which I was being trained - and trying to find the right people to send it to. Maybe to the point of being a little annoying about it, even. ;)

Years later, it's what I am still doing - just a little more formally now than back then - and sending it to a much larger audience.

AWA

Rehan




msg:3949712
 3:56 am on Jul 10, 2009 (gmt 0)

Kobayashi, no problem... it's as much of an issue for me as it is for you, so I was more than happy to help test things out.

Good to hear that the new interface is working for you, but when I try it using Safari on my iPhone 3G w/ 3.0 software, it loads up most of the campaign management page but then I get kicked back to the iPhone home screen. So it's still not working for me.

AdWordsAdvisor




msg:3949729
 4:29 am on Jul 10, 2009 (gmt 0)

Rehan, I've just quoted your post above in this week's Advertiser Feedback Report - along with an excerpt of Kobayashi's, so it has context.

Thanks to you both. ;)

AWA

Kobayashi




msg:3950352
 8:59 pm on Jul 10, 2009 (gmt 0)

Rehan my understanding is that one of the reasons Safari gets kicked out to the home screen is when it runs out of memory. Although we are using the exact same version browser I am using a 3GS which has twice the RAM as a 3G so if it is a memory issue that may explain why it is loading for me - I have 42 active and 31 deleted campaigns showing.

One thing you could try to confirm whether or not it is related to memory is to temporarily pause all but 1 campaign in the old interface, make sure you have it set to show only active campaigns and then switch to the beta interface to see if it enables the page to fully load. If it loads, then it is likely this is a memory issue and hopefully Google can optimize the campaigns page further in this regard.

What you can do in the meantime is click the "Filters and views" drop down and hide the graph and any unnecessary columns in hopes of reducing the memory requirements. Then switch back to the old interface and reactivate one or more paused campaigns, then switch to the beta interface again and repeat this process until it crashes to find the limit.

Once it crashes, then try the following things if you have not already to free up some additional memory and see if any help the page to load and if so reactivate additional campaigns.

1) Do a soft reboot to reclaim any leaked memory.
2) Do not run iPod in background.
3) Do not open multiple tabs in Safari.

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