petra
msg:3849561 | 6:24 pm on Feb 14, 2009 (gmt 0) |
I'm not using Adwords, but Adsense stats have not updated for more than 7 hours now
|
Simsi
msg:3849565 | 6:29 pm on Feb 14, 2009 (gmt 0) |
Yup, aw def stuck for a few hours here too.
|
Dlocks
msg:3849571 | 6:35 pm on Feb 14, 2009 (gmt 0) |
I'm seeing the same Adwords and Adsense stats for about 7 hours. I hope my new Adwords campaigns I started yesterday are not consuming all my budget.
|
Soze
msg:3849576 | 6:46 pm on Feb 14, 2009 (gmt 0) |
I think it's just the reporting. I paused and started some ads, and they paused and stopped correctly. It is possible that you are using up all your budget, but a simple check would be to see if your ads are still running. If they are, then you know your budget is still OK.
|
netmeg
msg:3849589 | 7:15 pm on Feb 14, 2009 (gmt 0) |
I'm sure it's just reporting; AdSense has been stuck for hours, so AdWords probably is too. Whatever happens to one by definition happens to the other.
|
kedpayne4
msg:3849592 | 7:23 pm on Feb 14, 2009 (gmt 0) |
Yes, I have been lagging for about 5 hours now (now is 2:20 EST)
|
kedpayne4
msg:3849625 | 8:17 pm on Feb 14, 2009 (gmt 0) |
Can anyone verify that they are still down (no reporting). I don't see any mention of it in the Google forum (it's now3:17PM EST) Thanks for anyone who can verify either way
|
vphoner
msg:3849628 | 8:24 pm on Feb 14, 2009 (gmt 0) |
Mine are still frozen since early this morning. My ads are still showing. Must be a glitch at google.
|
kedpayne4
msg:3849633 | 8:34 pm on Feb 14, 2009 (gmt 0) |
Thank you for the verification - and sorry, btw, to NetMeg if I bugged you.
|
mortgagemax
msg:3849664 | 9:33 pm on Feb 14, 2009 (gmt 0) |
Just call them up. Oh wait .. they don't work on weekends (and holidays and evenings) .. never mind.
|
black
msg:3849666 | 9:40 pm on Feb 14, 2009 (gmt 0) |
stuck for me too
|
nomis5
msg:3849672 | 9:47 pm on Feb 14, 2009 (gmt 0) |
No movement here in the UK for most of the day. Unusual though that Adsense and Adwords are both stuck at the same time. I haven't seen that many times before.
|
bears5122
msg:3849702 | 10:39 pm on Feb 14, 2009 (gmt 0) |
Mine's been lagged since the morning. Ads still showing and traffic still coming in. It happens from time to time, it'll update eventually.
|
Soze
msg:3849704 | 10:42 pm on Feb 14, 2009 (gmt 0) |
It's getting annoying. I'm seeing a slow down in traffic on my side, and I can't attribute it to anything because these stats are lagged. It's been probably 10 hours now.
|
Nick1999
msg:3849708 | 10:52 pm on Feb 14, 2009 (gmt 0) |
Yes mine been stuck since I last checked 10 hours ago.
|
Dlocks
msg:3849716 | 11:17 pm on Feb 14, 2009 (gmt 0) |
| Just call them up. Oh wait .. they don't work on weekends (and holidays and evenings) .. never mind. |
|
Yeah, still unbelievable they don't have any support during weekends, holidays, evenings for something that is basically their (multiple billion dollar) core business. They should at least have a status page where they inform their client about the current Adwords (and Adsense) status.
|
SuperF
msg:3849734 | 11:46 pm on Feb 14, 2009 (gmt 0) |
Stuck, plus individual ad groups add up to $100, but the total is tens of thousands (ordinarily not possible).
|
SuperF
msg:3849742 | 12:12 am on Feb 15, 2009 (gmt 0) |
Actually, we had a massive blow out, because our software could not pause our ad, because Google's reporting was down.
|
AdWordsAdvisor
msg:3849745 | 12:27 am on Feb 15, 2009 (gmt 0) |
Regular readers of the forum will be shocked to see me here over the weekend. ;) I've missed out on the stats delay, and this whole thread, having been away from the house, computer and phone until just a few minutes ago. Upon getting home, I fired up my computer to find both emails and IM from a number of product folks asking me to post here on WebmasterWorld once we have a good overview. So please know that product folks were paying attention to this forum, and their desire was to get you the info ASAP. | They should at least have a status page where they inform their client about the current Adwords (and Adsense) status. |
|
I have been having a few conversations recently about his very subject - and will pass your feedback along to underline the point. In any case, I need to figure out where we stand with the stats updating - and will post again shortly after I have been able to pull together a summary of info from various sources. Bask ASAP. Many thanks for your patience, in the meantime. AWA
|
AdWordsAdvisor
msg:3849761 | 1:18 am on Feb 15, 2009 (gmt 0) |
OK then. Back again. Below you will find a summary in bullet pointed form, regarding the subject of this thread. Mods - please note that, per a recent conversation via sticky, I am not quoting an email here. I am paraphrasing some information that I asked to be sent to me in a document. ;) =============================================================== * There was a stats issue in the Ads system that affected stats related to Adwords, AdSense, TV Ads, and GFP. * The issue started at roughly 4AM PST on Sat 2/14/09 and lasted several hours. * The issue only affected stats and reporting. AdServing was not affected and all ads continuted to run as normal. * Account access was normal during this time. * As you can imagine, AdWords engineers are working to get all stats back online/up-to-date ASAP. The update process has started. * No stats have been lost * It is anticipated that by the end of today all basic stats at the Adgroup, Campaign, and Account level will be current. * Advanced stats such as Product Placement Reports and Query reports for Friday, Saturday, Sunday are anticipated to be available by Tuesday 2/17/09 =============================================================== As a completely off-topic aside, I also learned something very interesting - which I'll have to think about some more: working with the product people and posting on WebmasterWorld with this update was way more fun than what I was doing before I got home and turned on my computer! All that said, I thank for your patience - and we apologize for the worry, concern and inconvenience. Best, AWA
|
SuperF
msg:3849791 | 2:34 am on Feb 15, 2009 (gmt 0) |
Not fun for us. A competitor took advantage of the stats being down to ruthlessly attack us.
|
Soze
msg:3849889 | 8:52 am on Feb 15, 2009 (gmt 0) |
Any ETA when reporting will be back to normal speed? Still looks a little behind for today already.
|
eWhisper
msg:3849961 | 11:48 am on Feb 15, 2009 (gmt 0) |
| working with the product people and posting on WebmasterWorld with this update was way more fun than what I was doing before I got home and turned on my computer! |
|
product is always the best department to work with :) Thanks for keeping us posted.
|
Rehan
msg:3850026 | 4:27 pm on Feb 15, 2009 (gmt 0) |
It seems like clicks are being reported properly this morning, but impressions are lagging. [edited by: Rehan at 4:27 pm (utc) on Feb. 15, 2009]
|
jesso
msg:3850583 | 1:11 pm on Feb 16, 2009 (gmt 0) |
My conversions are almost non-existent, I thought my site had an issue bu I now realize I may be Google, anybody else not seeing their conversions ?
|
Dlocks
msg:3850772 | 5:43 pm on Feb 16, 2009 (gmt 0) |
| * Advanced stats such as Product Placement Reports and Query reports for Friday, Saturday, Sunday are anticipated to be available by Tuesday 2/17/09 |
|
Looks like Adwords is using a lot of system resources today to make those reports complete. It's almost not possible to manage my Adwords account today (via the web, not adwords editor). Loading...loading...loading...loading...
|
Vuchato
msg:3850928 | 9:36 pm on Feb 16, 2009 (gmt 0) |
| My conversions are almost non-existent, I thought my site had an issue bu I now realize I may be Google, anybody else not seeing their conversions ? |
|
Its saying that I have 0 conversions
|
MediaSpree
msg:3850977 | 10:30 pm on Feb 16, 2009 (gmt 0) |
Anyone having trouble matching Adwords clicks to Google Analytics? since the 14th I am reporting 0 clicks from traffic source of adwords (where I had hundreds of clicks in adwords) while my direct/none source has skyrocketed.
|
phranque
msg:3853647 | 1:49 am on Feb 20, 2009 (gmt 0) |
on a site with almost no direct traffic and predictable adwords clicks, i saw zero paid traffic for feb 13-15 and an equivalent jump in direct traffic for that period.
|
|
