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AdWords Money Problems
they take advantage of my mistake
cayetanob




msg:3843984
 6:02 pm on Feb 6, 2009 (gmt 0)

Hi,

Recently I set up my campaign, and I set the price to 0.50 cents of pesos.

After a couple of weeks that I review the campaign, I had a cost per click average of about 3.50 each click.

Thank after finding out whats going on, I found that google saves the price as 50.00.

This is completly unfair. I did it a lot of time to test Im right and Its true, If I write 0.50 (zero point five zero), google saves it as 50.00. As I can see they use colon, to describe cents, and in Mexico we use points no colon.

Is ther any way to get my money back?

Regards
Cayetano.

 

netmeg




msg:3843991
 6:15 pm on Feb 6, 2009 (gmt 0)

Probably not.

It's up to you to learn how the system works.

mack




msg:3844005
 6:48 pm on Feb 6, 2009 (gmt 0)

Its not realy possible for Google to know if you have put a value there in error or not. You realy need to stay on top of your account and double check everything.

Mack.

jdMorgan




msg:3844009
 6:52 pm on Feb 6, 2009 (gmt 0)

I would certainly report this problem, and ask for credit on future spending.

If their "account localization" is requiring a colon in a country where a "point" is often or always used, you have at least a small chance: You can argue that their user interface is defective, while they will argue that you should have checked your bid after entering it (and indeed, you should have).

Do be sure that your account settings accurately reflects the country where you are doing business, though. If it isn't accurate, that may be the reason they were looking for a colon as the delimiter in the bid price.

As a matter of opinion, it seems to me that their UI is defective in two ways: First, it is looking for a specific delimiter character, instead of accepting *any* commonly-used delimiter -- or indeed, any non-numeric character. Second, their response to an ambiguity is to interpret the input to mean maximum possible intended bid, and not the minimum. Those talking points might help your case, but you're going to have to talk to them, and not just post here...

Jim

beesticles




msg:3845202
 10:30 pm on Feb 8, 2009 (gmt 0)

If you're running an Adwords campaign you should be checking it every single day. And if it's a newly launched campaign, you should check it every couple of hours for the first day or two to make sure it's okay. Checking after a couple of weeks isn't good enough - as you have found out to your cost.

Sorry if that sounds harsh, but I think it's true.

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