| 3:04 pm on Jan 9, 2009 (gmt 0)|
Did you actually call them?
| 3:27 pm on Jan 9, 2009 (gmt 0)|
|Did you actually call them? |
G does a pretty good job of keeping people from realizing you actually can call them, but I agree, if the op hasn't called them, he/she definitely should. I've always gotten better results via phone than email.
Regardless, the op's issue is a somewhat common one it seems (and becoming a bit too common if you ask me). The level of non-service from G on many fronts and their way of handling things is often incredibly arrogant.
| 7:47 pm on Jan 10, 2009 (gmt 0)|
1 866 2 google
| 1:52 am on Jan 12, 2009 (gmt 0)|
Yep they hide the number to call. In Australia they have a receptionist. It's not support; there is nothing.
Does AWA still post here? I would love some advice...
| 9:27 pm on Jan 12, 2009 (gmt 0)|
Have you tired to open another account until this could be fixed?
| 11:11 pm on Jan 12, 2009 (gmt 0)|
I suppose I could do that, but it's a lot of work on my behalf that I don't think I should have to do. Also the history of the data is important to us, it would be messy
| 3:12 pm on Jan 13, 2009 (gmt 0)|
It seems pretty critical to me to have an account rep. I've actually met ours over the years at different events. For us, having the EST office in Ann Arbor has been a boon.
| 9:11 pm on Jan 14, 2009 (gmt 0)|
Google does not care for or respect their small/medium sized customers - I agree I had a similar situation, the account hadnt been used for about a year then started receiving bills for about £350.
All I got fromG was some nonsense reply, charged teh money back on teh credit card.
| 12:05 am on Jan 16, 2009 (gmt 0)|
Mine got hacked too. Google should beef the security.