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Can't login and credit card charged huge amount

 2:18 pm on Oct 2, 2008 (gmt 0)

for the past 3 days I cannot login into my adwords account, I've been charged about $3500 to my credit card when I normally only spend about $100 per month, and I keep getting this message when trying to login:


You're signed in to Google Accounts under the email email@email.com and your Google Account password, but this is not a valid AdWords login. If you're an AdWords advertiser, try signing in using your AdWords email and password.


I am an adwords advertiser, I have been using it for months, as well as that I tried the password reminder and it recognized that my email address was an adwords account and sent me the password reset which I have tried and changed the password but still get the same message above!

Seems like I have been hacked somehow, but I have no spyware on my computer, my host file is not compromized, no idea how this has happened, and strange that I can do the password reset. Does adwords allow you to change the email address, if so the hacker might have done so? but why does it still send me the password reset email?

I've tried to call google but they say to use the online contact form, which I have done, but no reponse yet, what else can I do?



 3:24 pm on Oct 2, 2008 (gmt 0)

Can you email yourself your password?

The Contractor

 4:28 pm on Oct 2, 2008 (gmt 0)

See [webmasterworld.com...] as it lists a phone number.


 8:45 pm on Oct 2, 2008 (gmt 0)

Your account has been hacked. This is the exact same thing that happened to my client.

Get on the phone with AdWords right now: 866 246 6453

Get them to shut down the account and start working with a rep to get your money back, close your account, and get set up again.

Don't wait. My client got hit with $10,000 in one day. It took 2 weeks to unravel, but Google was great.


 11:36 pm on Oct 2, 2008 (gmt 0)

Yes I was able to call them and now I have been able to login and terminate the other persons login that was setting up the ads, google said they will be able to refund my money within a few weeks.

Looking at the campaign that the hacker setup I wasn't able to see what they were promoting because either they or google deleted all the keywords and changed the ads.

Very strange how this has happened, I'm very internet savvy, I know many of the scamming tricks, I don't see how they could have got the login from me?


 7:01 pm on Oct 7, 2008 (gmt 0)

Just been hit with this myself - as, apparently, have a large number of people in the last month or so. Waiting for AdWords to investigate, in the meantime, of course, my account is offline and I'm losing revenue :-(

Seems odd that so many experienced users who would never reveal their login details or click on a phishing link have had their accounts compromised within a short space of time. Some sort of major brute force attack perhaps?


 7:42 pm on Oct 7, 2008 (gmt 0)

Seems odd that so many experienced users who would never reveal their login details or click on a phishing link have had their accounts compromised within a short space of time

makes ya wonder if G was hacked


 1:12 pm on Oct 8, 2008 (gmt 0)

i just looked through all of my G accounts and see that one of my passwords is not secure enough, changing it today. i use unique login creds for every account i have anywhere and strong passwords as well. in one of my accounts, i must have spaced the day i picked the password, it's fragments of words and numbers that might be subject to brute force attack - strengthening it today in the face of these reports here.


 12:50 am on Oct 22, 2008 (gmt 0)

I've just had my account hacked yesterday and I'm really surprised. I run Linux so no threat of malware or spyware on my computer. I don't read or answer spam. My password was pretty difficult so I would have taken months to brute force. The only thing I do (or did) is use the same email address and password across a range of accounts - not just Google, but other sign up's like forums and resources. I'm guessing one of them was dodgy...


 2:35 pm on Oct 22, 2008 (gmt 0)

blackmax, you are to be COMMENDED for admitting to the password situation that may be the cause of your problem (and condemned for doing it). :-)

and it might not be a dodgy site operator, but one that just got hacked themselves.

we've all gotta use strong pwords, and strong means unique and unrelated to any other creds.

hope G gets you fixed back up lickety split.

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