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Google AdWords Forum

Adwords Account Hacked
How can I contact Google about this?

 11:26 pm on Sep 22, 2008 (gmt 0)

I just logged into my adwords account and found that there was another campaign, which I did not set up, that was active and has racked up about $900 in clicks for keywords like "cheap airline tickets". I deleted this bogus campaign, and changed password for logging into Adwords. Any ideas on how to contact someone at Google Adwords to get a refund on the bogus ppc campaign? It would be nice if they had an 800 number like everyone else...



 12:05 am on Sep 23, 2008 (gmt 0)

call 1866 2 google during bussines hours tommorow


 9:36 am on Sep 23, 2008 (gmt 0)

this is happening quite a lot, it takes them a couple of weeks to get through it, but you will not get charged ...


 4:11 pm on Sep 23, 2008 (gmt 0)

Oh I would be PISSED. If I were you, I would be ramming my Moose horns up someone's hind end! Phew. Did you have an easy password? I just wonder how they hacked it?


 4:18 pm on Sep 23, 2008 (gmt 0)

most of it is coming from phishing emails


 10:20 pm on Sep 23, 2008 (gmt 0)

Yesterday I sent Google an email about my account getting hacked and provided them with all the details of the bogus campaign. I called Adwords today, and they have stopped displaying any ads until the account gets reviewed. No word on when that my happen, as it's a "team review" whatever that means. This whole experience has made me re-evaluate my relationship with Google and whether I want to continue doing business with them. A little more transparency and accessibility would be nice-it's what I expect from any other vendor.


 3:24 am on Sep 24, 2008 (gmt 0)

they didnt give away your password
it isnt there fault you fell victim to a phishing email or a keylogger
in due time your account will be back to normal

about 50% of us in this forum are entirely dependent on adwords
because the alternatives arent adequate

if you dont need adwords

if you do you dont have a choice
live with it


 3:43 pm on Sep 24, 2008 (gmt 0)

moose606, sorry to hear about your problems. Here's an additional thread for more information. BTW, the "cheap airline tickets" campaign sounds like the one that I got hit with.



 4:09 pm on Sep 24, 2008 (gmt 0)

I was also hacked, on monday. The charges didn't go through because it was an old account with expired credit cards (I switched to a us dollar account earlier this year but kept the old one for historical stats.)

The bogus ads racked up over $12,000 in charges in one day. I wouldn't have known but google sent me an email to inform me of the fraudulent charges and gave me the option of paying them and then getting a credit (no thanks) or waiting for them to do a write-off of the charges.

They suggested this had happened due to some kind of malware on my machine. I know it wasn't from an phishing email so I guess I'll have to do a thorough scan of my computer!


 4:54 pm on Sep 24, 2008 (gmt 0)

Well, it wasn't pfishing. Someone logged into my account from another computer and set up the bogus campaign. I have run spyware/malware scans of my computer and found nothing. I changed the password to my account, and am back online with adwords. They have credited me for the fraudulent clicks. I am not sure how I could have prevented this, but will be more vigilant in regularly changing passwords in the future.


 3:28 am on Oct 15, 2008 (gmt 0)

I know this is an old thread, but if your password is the same as some other account, that could be the means by which they got your password. Review other accounts, forums, membership where you use the same email and password as your adwords account.

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