homepage Welcome to WebmasterWorld Guest from 54.145.183.169
register, free tools, login, search, pro membership, help, library, announcements, recent posts, open posts,
Become a Pro Member

Home / Forums Index / Google / Google AdWords
Forum Library, Charter, Moderators: buckworks & eWhisper & skibum

Google AdWords Forum

    
AdWords says I'm out of budget, but I haven't received a single click
Brand new account
beesticles

5+ Year Member



 
Msg#: 3660675 posted 9:36 am on May 28, 2008 (gmt 0)

Hi,

I set up a small AdWords campaign yesterday. The ads aren't showing and the Ad Diagnostic tool says I'm out of budget. However, I haven't received a single impression or click!

I've emailed AdWords support, but does any one have any ideas while I wait for them to get back to me?

Thanks.

 

ByronM

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3660675 posted 12:47 pm on May 28, 2008 (gmt 0)

I've seen this when they have your account blacklisted - dupe account or having a previous unpaid balance. Is this your first/only account?

beesticles

5+ Year Member



 
Msg#: 3660675 posted 12:55 pm on May 28, 2008 (gmt 0)

Yes, first and only account. I manage a hell of a lot for clients, but this is completely separate. I also had a 30 voucher, so you think they'd at least let me spend that!

howiejs

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3660675 posted 1:38 pm on May 28, 2008 (gmt 0)

Interesting, I have seen the same thing in my brand new account

AdWordsAdvisor

WebmasterWorld Senior Member adwordsadvisor us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3660675 posted 2:42 pm on May 28, 2008 (gmt 0)

The ads aren't showing and the Ad Diagnostic tool says I'm out of budget.

This could be a sign that the budget is far too low to support the traffic potential of the keywords in the ad group.

A slightly over-the-top example to illustrate the point: if each keyword is capable of delivering tens of thousands of impressions per day and an advertiser has hundreds of such keywords - all of which are supported by a budget of $1.00 per day. (This basic scenario is a surprisingly common, by the way.)

In such cases, the ad can show only a tiny fraction of the day, and the Traffic Estimator may indicate that the budget is in danger of being exceeded just about any time you check it.

AWA

beesticles

5+ Year Member



 
Msg#: 3660675 posted 2:51 pm on May 28, 2008 (gmt 0)

Thanks AWA, but I'm extremely confident that this isn't one of those occasions. I have only 4 keywords (this is very niche), and the daily campaign budget is set at 150x the highest max bid.

square_cat

5+ Year Member



 
Msg#: 3660675 posted 3:41 pm on May 28, 2008 (gmt 0)

I believe I've seen this when an AdWords account is under full account review. I'd give our friends at Google a call to find out...

howiejs

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3660675 posted 3:59 pm on May 28, 2008 (gmt 0)

Who do you call with a BRAND NEW account
I have no rep on this account . .

beesticles

5+ Year Member



 
Msg#: 3660675 posted 5:33 pm on May 28, 2008 (gmt 0)

The campaign briefly sprung into life earlier this afternoon, spending the grand sum of 17 pence. But now it's back to complaining the budget is spent. I have a meeting at Google's London office tomorrow - this will be the first thing on the agenda ;-)

beesticles

5+ Year Member



 
Msg#: 3660675 posted 10:49 am on May 29, 2008 (gmt 0)

I spoke to Google Ireland this morning who tell me the account is in a queue for manual review.

AWA - it would be helpful if the error message said this, instead of complaining about the budget. It's very confusing.

eWhisper

WebmasterWorld Administrator ewhisper us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3660675 posted 12:35 pm on May 29, 2008 (gmt 0)

Are you on invoicing?

There is a bug in consolidated invoicing where some accounts on invoicing don't go live properly as the budget doesn't seem to be get associated to the account and then gives the error that the account is out of budget.

beesticles

5+ Year Member



 
Msg#: 3660675 posted 1:33 pm on May 29, 2008 (gmt 0)

Are you on invoicing?

No, this is credit card. Google have confirmed that the campaign has come out of review, and it appears to be delivering normally.

theapprentice

5+ Year Member



 
Msg#: 3660675 posted 9:48 pm on Jun 2, 2008 (gmt 0)

I had the same issue on one of my new accounts. Complained to G couple o times and finally they sorted it. I was told that there is a known technical issue with the account and the senior technical team has manage to now resolve it. Just keep calling them and send emails they will resolve it.

brzy56

5+ Year Member



 
Msg#: 3660675 posted 11:13 pm on Jun 2, 2008 (gmt 0)

same exact thing just happened to me. I called them and they had to send it to the senior technical team as well. Awaiting a response now, they said within 24 hours.

howiejs

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 3660675 posted 1:07 am on Jun 3, 2008 (gmt 0)

It took 48 hours to get account approved
I spoke to an Adwords rep
they said this new acct went thru a manual review
including checking the site for policies (interesting)

its live . . .
2nd and 3rd campaigns (new domains)
went live within minutes
after this first approval

brzy56

5+ Year Member



 
Msg#: 3660675 posted 8:27 pm on Jun 3, 2008 (gmt 0)

Mine also came back online. They said that mine went down because my account was "under review". What does that mean? The only thing I can think of is maybe poor performance as we are in the process of cleaning things up now. Has anyone else had this?

Global Options:
 top home search open messages active posts  
 

Home / Forums Index / Google / Google AdWords
rss feed

All trademarks and copyrights held by respective owners. Member comments are owned by the poster.
Home ¦ Free Tools ¦ Terms of Service ¦ Privacy Policy ¦ Report Problem ¦ About ¦ Library ¦ Newsletter
WebmasterWorld is a Developer Shed Community owned by Jim Boykin.
© Webmaster World 1996-2014 all rights reserved